Illa B&B

Our experience was far from pleasant. 1. Poor Communication & Responsiveness A WhatsApp group was created upon check-in, but it felt like its sole purpose was to ask what time we wanted breakfast. When we first arrived, the windows along the corridor couldn’t be closed, and despite reaching out via the WhatsApp group and calling, we received no response. The issue was only resolved the next morning when the receptionist was finally available. 2. Unreliable Transport Arrangements Illa B&B is located on a very narrow cobbled street. While cars can technically access it, most drivers won’t drive in. It’s about a 10-minute steep uphill walk from the main square — manageable but inconvenient, especially with luggage. We relied on Illa’s recommended transport partner for an early morning airport ride. Our flight was at 9am, so we requested a pickup at 7am. By 7:10am, there was still no sign of the car, and no update despite us messaging in the WhatsApp group. We eventually had to ask the receptionist for help, only to be told the driver was stuck in traffic and would arrive at 7:30am. We ended up booking an Uber, which arrived in under five minutes — and still had to haul our bags down to the main street ourselves. 3. Inconsistent Breakfast Service We weren’t expecting breakfast at this price point, so having one with a beautiful view was a nice surprise — a simple spread of pineapple juice, coffee, bread, and fruit. However, we were disappointed by what seemed like a double standard. We had an early Machu Picchu tour and asked if we could get our breakfast earlier at 4am. We were told it wasn’t possible, which we accepted. But the next morning, we saw packed breakfasts prepared and left out for other guests. That left a sour taste. 4. Uncomfortable Room Conditions There’s no heating or air-conditioning, and the room was freezing. We had read some reviews mentioning this, but didn’t expect it to be this bad. Even with bedroom slippers, the cold, hard floor was unbearable. After a long day out, returning to the room wasn’t something we looked forward to. Overall Other than the view during breakfast, there was little to enjoy. For us, the lack of basic responsiveness, inconsistent service, and uncomfortable conditions made this a stay we wouldn’t recommend or repeat.

スタッフ親切すぎて本当に良かった。次の日予約がなかったのでレイトチェックアウトさせてくれました！部屋もベットも清潔調理器具と十分、塩と砂糖と油は置いてありました。朝食はパンメインでオレンジ一個とドリンク類だけで少し寂しかった。コカ茶は飲める。シャワーはお湯はちゃんと出ますがシャワーカーテンが絶妙に短くて床濡れる。あと暖房がないので夜は本当に寒い。ホテルからの街の景色が最高すぎる。 結構坂の上にホテルあるので息切れ注意。

Cet endroit est un véritable petit bijou, on s'y est senti comme à la maison ! La gentillesse des hôtes et des employés, les chambres propres, agréables et spacieuses, la vue imprenable sur la ville et le petit déjeuner sympathique vaut largement l'effort des marches à gravir pour y arriver. Merci milles fois pour votre accueil et votre aide, si notre chemin nous emmène à Cusco de nouveau on reviendra à Illa B&B sans hésiter une seconde. Je recommande à 100% !

臨時找的一家民宿 因為前一家民宿熱水不夠的 illa bnb在山頂（需要爬坡） 不打車有行李箱需要注意 booking和ctrip都可以預訂 房東會拉whatsapp group 有問題直接問 房東直接發link付款 支持國際信用卡和銀聯 房子很大 有兩層 一層和負一層 從app上看 有三種房型 一種是普通的大床房 一種是帶廚房的mini flat 一種是帶廚房的豪華flat 餐廳可以看到Cusco大教堂 吹風 熱水壺是公用的 整個設計有點希臘 很舒適 我們的房間在進門處 可能會有一點點吵 晚上可以聽到外面的酒吧的聲音 但在Cusco的每天都很拉力 所以基本倒床就睡 我們定了mini flat 房間比照片看起來大多了 一個很大的客廳 餐廳 一個開放廚房 一個卧室 一個熱水很nice的浴室 可能是地區原因 Cusco這邊的民宿基本沒看到空調（但中午很熱 晚上很冷 一天2-23度 温差很大的）

I stayed here 4 nights before and after the Salkantay trek. The first 4 nights were in a studio room which is very nicely decorated with plants and flowers, the last 4 nights were in a double room with a view of the city. I enjoyed my stay in both. The checkout was very easy, I left the key and bags in my room when I left at 4.30am for the salkantay trek, and when I returned, I was immediately brought to my new room with my bags already inside, which felt really nice after a tiring 5 days. The breakfast was nice, had fresh papaya or orange juice. The location was great as well, just about 5 min walk down to the main square (about 10min up) and the first 2 streets from the main square have police officers around which made me feel safer. Also many cafe and restaurants in the streets around it. I was having diarrhoea and feeling unwell on my last day and was grateful that I could check out later to have a longer rest.

Very quiet area not far away from the main square. Room very clean and nice hot shower. Nice TV with netflix as well. Only the room was a little bit cool but that seems to be the case in most hostels in Cusco.. The hosts made a WhatsApp group and that was handy for arranging an airport pick up on arrival but after that they were not quick at replying.