Hotel in zona James Sherrin Forest, Croydon

Stayed in the one-room apartment for about one week. The hotel is located in a residential area with a quiet and neat neighbourhood. Free on-site parking is available. Train station is a long 15-20min walk from the hotel. There was no lift access, but the staff was ready to help during service hours. The interior of the apartment was simple and relatively clean, though some shelves and cupboards were a bit dusty. The bedroom was small and had no wardrobe, only an open hanger-frame for garments. The mattress was a bit saggy and there were only 2 small pillows. There was no air-conditioning, but only a big fan which made a loud whirring noise when on. The heater-panels were too far from the sitting area... I doubt if the heating would be sufficient during winter. The full kitchen was useful, but got only one small pot and one pan for any cooking. Plates and bowls were not enough for 3 adults, and I had to wash them all for a second course during the meal. Steak knives were not sharp enough for steaks! The washer had no dryer, so we had to hang the clothes around the room. Housekeeping was not done everyday... depends on the length of your stay. So much for the unsatisfactory bits. The nice bits were: The location felt safe and quiet. The staff were friendly, Check-in and out was easy and fast. Luckily during our stay, all the electrical appliances functioned well. There's a communal breakfast area, with all-you-can-eat stuff like bread, butter, jam, juices, milk, fruits, cereal, cookies, tea and coffee. These are available the whole day till staff go off at about 9pm. There is a laundry room for those staying in studios, and the machines and detergent are provided free of charge.

Il parcheggio era facile, il check-in è stato veloce e amichevole e la mia stanza, come sempre in questo hotel, era pulita, comoda e molto ben presentata. Il server a cena mi ha assicurato di essere felice con la posizione della tavola, ha preso il mio ordine, è stato impegnato nel suo lavoro e ha dimostrato grande orgoglio nei suoi sforzi per garantire la soddisfazione del cliente ... il cibo e la bevanda sono sia molto piacevole che riempiente. Anche per il gruppo di colazione e per il contenuto, anche se la selezione è ampiamente di stile buffet, l'ambiente è pulito senza spot e l'equipaggio è sempre occupato a garantire tutto fresco e abbondante. Inoltre, gli omeletti sono cucinati per ordinare come una specialità di casa, yum! Questo hotel e il suo personale sono un esempio brillante di come far sentire i suoi patroni apprezzati senza aprire o sgomberare gli ospiti. Questo è un hotel da consigliare con forza. Grazie a tutti a HH, Croydon, vediamo presto spero.

Il servizio era fantastico e il cibo era grande e delizioso. Bello personale e un bel ambiente per passare il tempo. Certo che vi prenoterò di nuovo.

Personale molto amichevole con attenzione alle esigenze dei clienti e professionali complessivi. Bella e pulita.

Ci vuole circa un'ora e mezza per prendere la metropolitana due volte nella città di Londra, e prendere un Uber per 1 ora durante il giorno e 45 minuti di notte. La biancheria da letto nella stanza non è stata cambiata, ma la stanza è nuovissima e ha tutto il necessario per cucinare in modo da poter cucinare i propri pasti.

Il nostro normale hotel IHG è stato quasi interamente prenotato, quindi il prezzo è stato proibitivo, quindi abbiamo avuto l'opportunità di provare per la prima volta l'Hotel Sutton. L'hotel dispone di tutte le strutture, compresa la piscina, e anche se non abbiamo usato nessuna, eccetto il ristorante, tutto sembrava eccellente. La stanza standard della regina era ok, ma ci sono stati alcuni marchi e tinture sul tappeto, tazze di plastica nel bagno, nessuna scatola di tessuti e poche socche da inserire. È vero, tuttavia, che questo hotel ha un ristorante molto buono in vista che Epsom non fa, quindi non c'è dubbio che rimarremo qui in futuro.

We had an issue on arrival with the loft. It working meaning a room wasn’t available for six hours. With a wheelchair customer this was difficult. I had to book my own alternative for the first night. Whilst I wasn’t pleased with initial customer service, that leading to considerable stress in relocating, I spoke with the general manager the day after who agreed that the hotels process to find alternatives for guests was inadequate and that by simply developing a process and empowering his staff to book alternatives at no extra cost would be investigated and implemented. Loft failures are rare but it was highlighted that staff in duty had no means to book such at present. He had agreed there will be a review and in the event of a repeat incident (and lift failures are rare) customers would not be simply left to to find a useable room themselves, but staff would be empowered to to this on their behalf. It’s always worth having discussions with establishments when things go wrong. Whilst I’m not out of pocket and refund for the unusable room was promptly given he agreed it should not be for guests to need to do this themselves. As for the remainder of my stay, things went well for the second and third nights. This is beautiful location and whilst the hotel isn’t the most modern and is not air conditioned there are some great Rooms. I raised in a previous review why it is that only filtered coffee in flasks in provided for with breakfast, they charge £3.25 for a latte form a machine which could just as easily be placed in the public area and operated as self service. The flask coffee is really not to my taste and doesn’t start the morning well. It also appeared to be a cause of conflict and or disappointment from customers to staff as well! I have NEVER stated in a hotel and been charged extra for machine made Coffee, and I’m sure your staff don’t really appreciate the level of surprise and indignation I witnessed on this and previous visits on being told it’s an extra and more than we customers do being charged.

Beautiful hotel located in centre of Bromley. Easy access via remote key 🔑 to both hotel and room! Lovely touch with GHD hairdryer and straightener! Only downside is the parking is a walk away in a public carpark .. late night returning to hotel solo would be a concern! Fabulous restaurant/bar attached is Dorothy and Waller unfortunately breakfast not available Monday/Tuesday

Love it.During registration, we are welcome with delicious cookies. The staffs is so helpful and kind. The breakfast is perfect. The location may quite far from train station but its still good as its not innfront of hectic main road.