Utente ospite
31 gennaio 2023
Great hotel room, very clean - this was the single thing we enjoyed here. We stayed here 4 nights (Mo-Fri), on all afternoons there weren't any clean towels at the pools area. The management response: there is a problem with the towels. Even better, on the first day we had to go in the hotel room to get a towel, and the management response was: "oh, it's good you had a room close to the pool" :( The second day a glass held by a waiter got broken in a high circulated and slippery area (next to the indoor pool, an outdoor jacuzzi and pool), a guest prevented some kids from stepping on the broken pieces, the same waiter arrived after 3-4 minutes with a broom to clean, but people were still moving in the area. My husband came out of the indoor pool with our 3 years old and stepped into a chip, bled for some minutes - we asked for some water resistant patch - we received one, after 30 minutes waiting and it was a regular patch, OF COURSE. The morning after, we reported this incident to the management (concierge manager, I think - an unlettered, slick lady, with no respect for the guests) and received no apologies, just "we should create a rule for this kind of situations". After we got this answer, we didn't even bother to address the management, so we waited for 20 minutes after arriving at the restaurant to get some menus, got some drinks that we didn't order (but had to pay) at one dinner party, waited for the reception staff for 15 minutes to arrive for the check out (even we were the only guest to check out at 8 a.m.), and, to top it all, almost left the resort without our luggage, although it was the resort staff who was supposed to get it on the boat.
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