Utente ospite
27 maggio 2024
As we arrived at Rudloe arms hotel, we were kindly greeted by members of staff who helped us check in, with one member of staff asking if we would like help carrying our bags to our room. Our room, situated in the “treetops” area was very unique, clean and cosy. The balcony overlooked the greenery around the hotel. The bed was comfy and the decor was interesting, however a thinner duvet would be nice, considering it’s almost summer after all. Now, for the restaurant… The menu was limited, only 2 starters, which if you were staying for a number of days would become very boring. The food itself was hit or miss, some dishes would be very tasty whereas others would be bland and small. A note would be please stop adding egg to every dish! It felt like every meal, including breakfast had egg in, which became a running joke with me and my partner. This resulted in us searching elsewhere for a meal. Soft drinks came in a small glass but a big price. £5 for a small glass of coke seemed a bit much. The bar area hosted a selection of interesting monuments and decor, which although cool, did not make up for the overpriced cocktails. It should be noted that if you do have a voucher for a free cocktail or two, that this was time limited. Very annoying. Now, time for the staff and customer service. Something that seems to be a constant theme with ex-customers. Rollo was a credit to the hotel. He cracked conversations when appropriate, as well as helping customers wherever possible. One minute, he was making cocktails and the next he was waiting tables in the restaurant. Also, his knowledge of cocktails was great to hear. If only all staff followed his etiquette and efforts. One waiter, dressed in a black turtle neck, glasses and dark hair, made very little effort with customers. It seems baffling that someone who seems to dislike the public, to be working in customer service. Other things to note. Almost everything has a surcharge, including a £99 addition if you wanted a second breakfast. You would be issue a fine if you caught bringing outside food or drink to your room, which feels unthoughtful if someone needed something for medical reasons! If they brushed up on customer service and added a few more things on the menu (WITHOUT EGG!) I would stay here again.
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