WoodSpring Suites Conroe

Very poor 'non-service' here Zero housekeeping even though it was paid for@ check in Both the site mgr & office mgr need to be fired..both repeatedly lie everyday about everything Rundown bldg/location Cops called most nights Kids playing in the parking lot even during rush hour, zero response to this dangerous situation Overflowed trash bins, numerous rats present Never stay here..never

For starters my husband and I are not picky at all. As long as the room is clean we don’t normally have anything bad to say. But our experience here was one of the worst. Right off the bat we arrived right at check in which was 3:00pm we were told our room was being cleaned and would have to wait 30/45 minutes and come back. So we did since we still needed to run a few errands, we come back and our room still isn’t finished being cleaned. We were told there are no cleaning people that come in this entire place. The girls cleaning were just two random woman that stay at the hotel itself. We were finally able to get in after waiting an hour. Room was clean other than a few things broken and stuff but again we don’t care much about these things. The bed only had two pillows which were so flat they didn’t do much so I sent my husband to get a couple of extras and was told there were none. To top that off we had to use the same towels our entire stay also. Most of our time there we had a constant smell of **** coming from most of the surrounding rooms in which people live. These people who also hang around outside and in the halls at all times. The entire place just was not worth what we paid for it. I would recommend to anyone not to go here.

Outdated they charge for towel service and they don’t clean linen or take out trash.

Picked this hotel because pictures looked ok.Room nothing like the pictures.Room had no towels.When we asked for 2,we got one and it was stained.Never found a ice machine.Outlet in room tripped GFCI Everytime we plugged a cell phone in,turning off all the lights.Many of this hotels residents appear to be there on a permanent basis.The one elevator is horribly slow and dirty.Ivspend about 80 nights a year in hotels and this one was the worst one in the last 10 years.Traffic noise from trucks on freeway is bad too.

Shower head was full of black mold, hallways smell like a dive bar full of cigarettes, and they don’t give refunds I asked the first night and was told no.

It smelled liked cigarettes and alcohol, the carpet was so dirty throughout the entire place

Customer service is great . However this is the 2nd time I have stayed here and my room was not clean. The housekeeper redd some training on how to clean rooms .I gave them 2nd chance and they did not get it correct .

I arrived at the hotel at around 7:20PM. I had to walk through a cloud of smoke to get in to the hotel. There are signs on the door that say no smoking within 25ft of the door but that did not stop a group of about 6 people and a dog who as lunging at everyone from smoking next and in front of the door. I was frustrated but checked in anyway and went to my room. I had been on the road for 4 hours and just wanted to relax. When I got to my room there were cigarette ashes (the hotel is supposedly 100% smoke free) on the sink, toilet, and the floor near the toilet. The sheets were not clean and the pillows were so flat more like pancakes than pillows. The soaps in the room had already been used as well as the towels had been used. The toilet was dirty. It was just disgusting over all which was odd because my husband has stayed at several WoodSpring locations and always had a pleasant experience. I immediately turned around and went back to the front desk to let the lady know that the room was dirty. She replied with oh that is the only room we have. If you give me a little while I can go up and clean the room. I thought about it but then I decided that the experience at that point was just not what I wanted. It was already 7:45 and I did not want to wait another hour or more until she had time to go up and clean the room. I chose to leave and find another hotel for the night. It was too much to deal with and I just wanted to rest. Definitely would not recommend.

We stayed two nights for a business trip, there were 3 of us, which was noted on the reservation. But we only got 2 towels and when we asked for extra towels we were told we don't give extra towels. After I explained that there are 3 of us and we only got two towels we finally got ONE extra towel. The bathroom door didn't close properly due to swelling in the wood from moisture. The rooms were clean but very sp****, one bed had a thicker blanket the other didn't. The mattresses were surprisingly comfortable. In the bathroom, the toilet leaked and the walls hat patches that were not painted over. Overall it was ok.