Hotel in zona Aquinas College of Higher Studies, Colombo

In camere puzza di terribile umidità, in alcuni fumati, tutti vecchi, in hotel è consentito fumare. Pusher quadrato come dal divano. La situazione è bella, ma l'odore è terribile, nell'ascensore puzza come nel soffitto.

Come pratica, di solito parlo a diversi collaboratori quando visitavo qualche posto prima di fare un vero commento per il miglioramento di quell'organizzazione. Visto tanti facciati tristi in questo luogo felice, ho pensato molto spesso se scrivere su questo o no. La cura dei clienti esterni è una buona cosa finché i clienti interni (i vostri dipendenti) si sentono anche equamente trattati. “I clienti non vengono prima. I dipendenti lo fanno. Se prendete cura dei vostri dipendenti, naturalmente si prenderanno cura dei clienti. Il vostro personale non sembra felice e come clienti possiamo sentire anche queste cose.

La camera e l'hotel sono bellissimi, sono stati controllati a Sheraton in tutto il mondo l'hotel è lo stesso di altri rami.L'unica cosa è la receptionist mentre chiediamo il prezzo di estensione, ci hanno detto che è riservato e non ci lasciano estendere non a causa del pieno occupato.

Il soggiorno è stato colpito dal fatto che la nostra prenotazione Trip.com non è stata ricevuta dall'hotel e quindi deve pagare l'hotel in più e ad un tasso più elevato per rimanere.

Le persone dell'hotel sono estremamente pensate e piacevole. Il colazione è fantastico. Puoi godere di cibo di paese multiplo qui. La stanza è molto pulita. L'hotel è vicino alla spiaggia faccia galla. Molto bella vista.

I love the balcony. The room is fairly large. Ordered room service most days for breakfast. Portions are huge. Speak slowly though when ordering because they got my order wrong a couple of times and missed sending cutlery and sauces as well. Checking took a bit of time despite no queue. Reception seems busy with small chatters with group ofn4 or 5 every time I see or when I was down at the lobby. WiFi was excellent. Location wise, nothing much around the area. No shops or places to get groceries. So plan before you get back to the hotel. There is a small cafe on the left has fabulous tea though (Indian style). Pool is wonderful and generally the roof top is a fun place to chill.

I had the pleasure of interacting with Himashi at ITC, and I must say she provided exceptional customer service. She was incredibly knowledgeable about the various restaurant options, and her recommendations were spot-on. Thanks to her, we made the perfect choice to dine at Yi Ging, and the experience was wonderful. Her professionalism and helpfulness truly made our visit special. Highly recommend her for anyone seeking guidance or recommendations!Good luck Himashi

Great service! Nice view (Even though the construction site is seen a lot), but from the bed, it was amazing as we could see only blue sky & blue ocean side only. I didn't ask birthday cake for my wife but when we checked in, it took a bit while as the manager seemed to be a bit busy to handle our check-in and he went back and forth to check something. When we went up to the room, we found there were nice cake says ”Congratulations” and it was so touched and nice. Also as we could enjoy late check-out, we had a very good rest during the weekend. The bed is so comfy enough to pass out all night and room was clean and well managed. But above all, nothing can beat the beautiful view from the room. We definitely visit this hotel again.

We stayed here for a night (spent two days) before our flight back to the U.K. after a 3 week holiday in Sri Lanka. I specifically wanted access to a hotel with a good gym and pool and good room service so that we would feel nice and fresh and relaxed before travelling home, I didn’t expect much as I have found it difficult to get this in the areas we were travelling in. The Hilton has a brilliant gym and we also had a lovely sauna/steam and jacuzzi before relaxing at the lovely outdoor pool with a smoothie. We were upgraded to one of the new rooms and it was absolutely stunning, really modern and high end and we spent most of our time in our robes and slippers watching tv. We had food and cocktails via room service, cocktails and food quality was amazing overall and staff couldn’t be more helpful. One issue was the breakfast order to the room, I ordered continental breakfast and half of it was missing when it arrived. I had to call back several times and he seemed surprised that I also wanted to fruit platter and cereals (as it said on the menu and which I had paid for). My partner had ordered eggs on toast and it came with smoked salmon too, we had to call back about this and the manager said he added it because he thought we might like it. I’m sure he was just trying to be helpful but it meant 6 or 7 phone calls back and forward and we didn’t have a very relaxing breakfast. The food itself was wonderful and the staff really do work hard and are incredibly polite. We were advised on check in there would be some renovation noise during the day which there was but it stopped exactly when they said it would and we didn’t mind this as they are clearly working hard to upgrade the hotel. We didn’t see any area that looked like it needed upgraded as we had a new room, the entrance hall/lobby is absolutely stunning. We also used their airport service and although more expensive than a local taxi, it was very convenient and professional and we were taken in a lovely new car. Overall had a fantastic stay here and would 100% recommend.