Utente ospite
4 febbraio 2024
We are a family of three adults. We booked a table for three on 28th Dec 2023 for 1.15 pm for a Carvery lunch. I had the beef, while my wife and son had the chicken. My beef was fine, but the chicken was so dried up that it had become inedible. My wife, being polite, simply told me that it was rather dry and she was unable to finish it. I decided to try it. It was so dried up that I couldn't cut it properly. It was very hard to chew, and I could only swallow it with the aid of several glasses of water. My son then admitted that his was the same, although I wasn't willing to try his! When the waiter came us, I complained in a polite manner just how bad the meals had been, He said that he would speak to the chef. We waited about ten minutes but there was no sign of the chef. We decided to complain at the till but they showed little interest other than tell me that they had added a service charge to the bill. I told him to remove it as we had received poor service. That evening I sent an E-mail to the restaurant. Having heard nothing at all by Wednesday, I telephoned and spoke to a person who said that he was one of the two managers and would be investigating my complaint that very afternoon. He didn't give me his name. It is now Sunday evening, and still nothing from the restaurant or either of the two managers. Very poor quality food and disgusting manner in which a polite complaint has been handled.
Traduci