Utente ospite
18 agosto 2023
Hi We arrived in the evening, i whrite this review, beacuse i was looking for this hotel and i find jus good ones, so i would like to say that we got a room in a 5 star hotel with no blacony, and a bathroom so small and poor that i never saw , of course we went and sad we whant a room with balcony, we had booked a room for 3 and they sad they change the room we went to see the room it was a dbb bed inside, and small size room, they sad they will bring a bed for my child in the room, of course because of the size, and we couldn t mouve around the room, withauth any other options we stayed in a room with no balcony when we paid over 2000€, we booked 2 mounths ago, food was same every day, poor, if at 20:00 in the evening we coludn t find any more vegetables for kids, we asked, they sad it finished, when restaurant was until 21:00 When you pay for ultra all inclusive, and they say it s finished is vedy bad, i will atache pictures with the bathroom from a 5 star hotel Housekeeping staff was ok, they were the niecest, but in the restaurant no one speaks english in the beach bar the same, the ice was finished at 16:00, when the bar was until 19:00 I would not reccomend, for haw much we paid, tot have a room with no balcony for a summer holiday at the beach when you need a balcony, i can t understand haw it s even posible to have 5 stars, beacause i know if they have 5 stars they need all the rooms to have balcony, this is a standard request, so they should change to 4 stars Very bad experience
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