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Mr & MRS Smith HÔTEL Chais Monnet
4.8/572 Recensioni
Hotel Chais Monnet, Cognac Our Five Star, nine night, holiday stay at Hotel Chais Monnet in Cognac turned into a disaster when the hotel erroneously withdrew €2,277:65 from our bank account after we left. It was only when checking our bank account on our return to the UK that we noticed the £1956:50 + £58:50 bank transaction fee had been taken from our account. Our accommodation had all been pre-paid prior to our arrival and all bills including bar and food were paid for as we went along (other items totalling €112, including hotel transport, local taxes and a hotel Tote bag were all paid on departure) so we were due the hotel nothing. When contacting the hotel by phone and by email, staff were less than helpful and even an email to their Directeur General did not bring this matter to a conclusion, not even a direct reply. It was only after we contacted our bank card-holder (M&S) and almost a month later that some of the money was refunded but we are still out of pocket with the currency exchange rates not going in our favour, phone calls to the hotel and postage costs (recorded delivery) to our bank. This issue has been extremely time consuming and worrying for us and we note from Trip Advisor (6th November 2019) that we are not the first customer for this to happen to! As far as the actual hotel stay is concerned, we were surprised when we first arrived at the hotel that we were asked to put a deposit down of €2,700:00, which seemed excessive but we went ahead. We really enjoyed our visit to this outstanding hotel, the staff were, on the whole excellent, the room cleaning staff deserve a special mention. Our eating experience in the restaurant left a lot to be desired. The food was excellent - the service was terrible! We sat down at 7:35pm for dinner and the complimentary dish was served very quickly. We were not halfway through the complimentary dish when our starter was squeezed on to the table - then a long wait, a long, long wait. We finally got our main course at 9:25pm when we were about to cancel our order. When asked “Why the delay?”, the waiter answered “The kitchen is not working”. Following Trip Advisor reviews about poor breakfast service and the excessive cost of €35:00 per person we decided not to use this service. We have asked the hotel to supply details of where the erroneous figures came from, why were we not advised about these charges, why there is a delay in repayment and also to receive an apology with some compensation. To date we are still out of pocket. I suggest that if you have ever stayed at this hotel that you should look back at your bank account records to make sure everything is in order. Regards, Pamela Anne & George Wilson

Domande frequenti

  • : quali sono gli hotel a 5 stelle più richiesti?

    : che tu sia in viaggio in questa città per lavoro o piacere, Mr & MRS Smith HÔTEL Chais Monnet è un hotel preferito.

  • : qual è la tariffa media degli hotel a 5 stelle?

    : per quanto riguarda gli hotel a 5 stelle, il prezzo medio nei giorni feriali è pari a 533 €, mentre nei fine settimana (venerdì e sabato) è di 575 €.

  • : quali hotel a 5 stelle offrono la piscina?

    : ci sono tanti hotel a 5 stelle con piscina. Mr & MRS Smith HÔTEL Chais Monnet è molto richiesto.

  • : quali hotel a 5 stelle offrono strutture per il fitness?

    Mr & MRS Smith HÔTEL Chais Monnet offre strutture per il fitness. Rimani in forma anche quando viaggi!

  • : quali hotel a 5 stelle hanno un bar?

    : per quanto riguarda gli hotel a 5 stelle con bar, Mr & MRS Smith HÔTEL Chais Monnet è molto richiesto

  • : quali hotel a 5 stelle servono la colazione?

    Mr & MRS Smith HÔTEL Chais Monnet offre una deliziosa colazione. Comincia la tua giornata con una colazione di alta qualità!

  • : quali hotel a 5 stelle offrono trattamenti spa?

    : voglia di relax con un trattamento spa? Fra gli hotel a 5 stelle, Mr & MRS Smith HÔTEL Chais Monnet è molto richiesto.

  • : quali hotel a 5 stelle offrono il servizio di trasporto da e per l'aeroporto?

    Non conosci bene ? Mr & MRS Smith HÔTEL Chais Monnet offre il servizio di trasporto da e per l'aeroporto.

  • : quali hotel a 5 stelle offrono il Wi-Fi gratuito?

    Avere una connessione internet oggi è essenziale per viaggiare. Mr & MRS Smith HÔTEL Chais Monnet è un hotel molto richiesto con il Wi-Fi gratuito.

  • : quali offerte sugli hotel a 5 stelle sono disponibili?

    Trip.com offre vari sconti e promozioni sugli hotel a 5 stelle. Per scoprire le offerte disponibili, vai alla pagina dedicata su Trip.com.

Informazioni di viaggio locali

Prezzo più alto1.065 €
Prezzo più basso250 €
Numero di recensioni115
Numero di hotel2
Prezzo medio (giorni feriali)533 €
Prezzo medio (fine settimana)575 €