Fairfield Inn & Suites Atlanta Acworth

This was a disappointing stay from start to finish and it was not cheap! Our room was small and not well lit. There was no light source on wall side of bed. No blow dryer in the bathroom. Antiquated in that there are no charging ports anywhere. I HATE the wall hung shampoos and body wash. One tiny bar of soap left on the sink. The shower base was cracked and repaired and cracked again. Mildew and buildup around shower walls and doors. Otherwise room was fairly clean, but smelled musty. The bed was not comfortable. When we came back to our room for our second night stay they had not cleaned or refreshed it -and only after you look it up in the fine print, do you see that they will only do it in an every other day basis if you stay more than one night. We had to ask for more towels and bar soap. Staff was accommodating. Night staff is especially kind. Breakfast was fine, but on a holiday weekend they were out of plates and substituting bowls. They were also out of biscuits during peak service times. I watched staff fill their “bowls” with breakfast items during peak breakfast hours as well which seems questionable —especially as I know the young man trying to keep the service going had told the desk staff he was running short on items. Whether this is a franchise or not, the Marriott name is attached and I think there should be more attention to making this hotel a better stopping point. We paid nearly 500.00 for two nights and I expect better than that.

Hotel: This is an average hotel right off the highway. There are a lot of food options within walking distance or a short drive. They had coffee available through most of the day. Check-In: easy, with a great staff Room: The room was a struggle. In my 1 night stay I saw 3 bugs. A huge Beatle, and 2 spiders. Also, the furniture (especially the desk) is super beaten up. It looks bad. The room was clean. However, when I was looking to make sure I didn't leave anything I found a tv remote that must of been left under the bed from a previous guest. They had replaced that remote with a new one. So no, housekeeping is not really cleaning the rooms thoroughly. Sleep: The bed was hard and really not comfortable to sleep on. I did not sleep through the night. However, there is no noise from the highway. Bathroom: The shower had poor water pressure. -flyou

My family and I stayed here in December 2023 and the GM Dion Davis was so great and gracious to us that had to come back. This time my husband and I were here on business from Houston, TX. And we definitely couldn’t stay anywhere else. Thanks for an amazing experience.

I was charged a fee to my debit card that I paid for my room with that none of the staff to this day can explain.At first I was directed to my bank as if they could remove a charge that the Fairfield Inn Acworth put on there.They could not obviously as well as I was told that the regional manager would be contacted to fix this and that I would be promptly contacted afterward.I have never been contacted after my initial complaint and inquiry.The charge is still on my card to this day.Do not stay here!They will steal from you!

Wonderful hospitality in a clean, nice package. The staff was outstanding. Particularly Ashley Clark! She was very kind, polite and empathetic! What an asset for a hotel! The breakfast was fresh and tasty. One could tell the area was cleaned regularly and the food was tasty. The room was similarly clean, with nice amenities. We had a great stay!

This hotel is not Marriott owned, but rather the franchisee Horizon Hospitality Management Inc, which appears to be run by the Patel family. The employees were friendly on a daily basis. However, please see the picture of the giant bug on the nightstand. There were more when I lifted the phone. It caused me to leave in the middle of the night. I followed up for partial refund as I had stayed a few nights, however Horizon Hospitality refused to offer any refund. I was advised they considered these bugs “water bugs”…we call them cockroaches in New Jersey. (I use an exterminator regularly in Florida on a property to deal with pests so I am familiar.) The front desk night attendant seemed shocked when I showed him the picture which I also emailed to the hotel manager. I understand “stuff” happens, however the unprofessional way in which my concern was handled causes me to leave a terrible review.

I truly enjoyed my quick stay at this Fairfield Inn. The rooms are fresh and clean. The team members helpful. Great biscuits and gravy, at the breakfast bar, and the best internet I have experienced in a hotel in a long time. What more needs to be said?

We were traveling between Florida and Kentucky and this was a good half way stop for the night. Nice clean rooms, quiet room, and a fantastic hot breakfast. Scrambled eggs, sausage, biscuits and gravy. Cereal, waffles, fruit, yogurt - they had everything!

I had a good experience here. Plenty of parking. The hotel staff were very nice. The breakfast was very good. The room was very clean and comfortable. I felt safe here. The only negative thing I have about this was that I booked with a third party and everything was paid for before I left for this trip. All was good while I was there, but when reviewing my bank statement, I had a pretty substantial charge on my account. I called the hotel and asked if they could tell me what this was for. After spending a lot of time looking, the staff member couldn't find a reason for this charge. They gave me a full refund, so I wouldn't even consider it a problem now, but just be mindful of this.