Hotel in zona Brookfield Park, Cleveland

We were mostly very pleased with our 7 night stay. From the moment we drove up we could tell this was a great properly. The gentlemen who helped us instilled the utmost confidence that our car would be taken care of property. Check-in went smoothly and baggage handling (by one of the men out front) also great. We had a lovely suite. We requested that the comforter be removed and replaced with blankets. The housekeeper came immediately and took care of this request. We were not pleased that robes and slippers were not provided and even more displeased that no turndown was available either. At $1,000 a night this should not happen. A bigger issue was the lack of proper housekeeping. I have never seen so much dust in a room. I put a pair of black slacks on the vanity stool and they were covered in thick dust. I then looked around and found almost every other surface was laden with dust as well. Although we had service every day, the drape was left hanging off the rod, shower and fixtures left uncleaned and drinking glasses were not replaced. A lamp that didn't work was ignored even though we put the plug up on the table to show them. The pillowcases were not tucked on the pillows correctly. With no pillow protectors you could see the not great looking pillows. Also, not happy with the large bottles of shampoo, body wash etc., they seem to have done away with the small bottles that are easier to use in the shower where there is limited space. Also, a card on the counter telling you these bottles are for use while you are at the hotel. I inquired at the front desk, they said they are $50.00 each if you remove them. They also said the small bottles are no longer available. After using them, I have to say they weren't that great. Additionally, a shaving shelf would be great in the shower for the ladies. At breakfast one morning I went to the front desk to tell them about the abundance of dust. A lovely manager, Michelle Thomas was very nice. She immediately comped one of our nights and said she would address this with housekeeping. This is a lovely hotel. Staff, valet, front desk, restaurant are very nice. We would not hesitate to stay there again. It's a shame to see it improperly cared for. I will review Turn restaurant separately. It was a highlight.

Un hotel automobilistico più economico, un buon servizio, le cose sono più vecchie, vicino all'aeroporto, e sono rimasti per una notte.In passato, ho detto che non ho ricevuto il prezzo di Trip.com e ho rubato la mia carta ancora una volta. Ci sono grandi stronzate su entrambi i lati della strada. Non ho prestato attenzione a guidare la notte, ho guardato una strada.

L'ambiente e il servizio sono buoni, il prezzo è un po' costoso per il viaggio d'affari.

Grande posizione per andare a un gioco Cavs. Grande e confortevole.. Fair breakfast. Io resterò di nuovo.. !

La posizione dell'hotel è buona. La hall è stupenda. Ma la vista della camera non è buona 👎 l'hotel nel centro di Cleveland è davvero in fondo. Rispetto ad altre case, la reception non è abbastanza generosa, anche la bottiglia d'acqua costa $4 a bottiglia. I servizi in camera sono moderni.

La stanza non è pulita, c'è un supermercato, un ristorante vicino, vicino all'aeroporto, una buona scelta di alloggio

L'hotel è in media, la prima camera ha bruciato il riscaldamento e si è visto che non è stato riparato nemmeno recuperato. Prima di quel tempo, non si risolvo senza un premio come in molti hotel. Bagno in condizioni sfavorevoli . In linea di principio, per una o due notti sarà buono per questo prezzo. Nel riposo per comprare una bevanda o qualsiasi altra cosa solo in contanti .

La posizione dell'hotel è tra la città centrale e l'Università di Riserva occidentale, la zona circostante è generalmente, le strutture interne dell'hotel e l'igiene sono buone.La colazione è regolata in questo hotel di livello

The location is fabulous for those needing accommodations at the Cleveland Clinic Hospital. The staff was extremely helpful , especially the ladies in the club lounge. Antionette, Bernadette and Monica were gracious hostesses and anticipated (and met) your every need. The app made reservations easy to make.

Fantastici servizi fantastici?