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L'hotel è un edificio storico americano molto antico e ha un sapore americano.Il servizio del personale è entusiasta.E la posizione è molto eccellente, e la distanza a piedi intorno è il museo d'arte e il museo di storia.

Our stay was exceptional in every aspect. The room was incredibly spacious and ideally located in the heart of downtown. The only minor inconvenience was the parking situation, but the exceptional service provided by Mackenzie more than made up for it. She not only printed the necessary QR code for garage entry but also personally escorted us to ensure we navigated the somewhat confusing process, which requires scanning the code twice. Without her guidance, we likely would have encountered difficulties. Her attentiveness truly enhanced our experience.

For the most part, I had a great stay here. There were a few things like the fact the AC unit was in the ”living room” part of the suite, and I didn't get the same air in my bedroom portion of my suite, so I was hot at night. Also, you can open the windows a little, but mine was broken (the right handle). I ordered room service for breakfast both mornings I was there, and it was yummy. I also did the valet parking, and the workers were nice and overall punctual. Overall, I will stay here again for work when I am in town. I already have my next stay booked.

I have been staying here for months, and this is hands down the WORST hotel chain in North America; honestly, I would expect better service at a Motel 6. If you are heading into town, I would recommend The Crown Plaza; it’s cheaper and much nicer; the amenities are 1000X nicer, they have hot food, and the staff is not RUDE, LAZY, or STUPID; heck you can go down the road five minutes and stay at The Best Western Plus for $50 a night and have much better amenities and a well-trained staff. It really shows what larger chains offers when it comes to Human Resources and Training Programs, and their parent company is heading into bankruptcy; hence why their prices are too high. I have several hundred hotels stays under my belt, and a hotel lobby should be welcoming and inviting, this one looks like a large storage closet/abandoned building/war bunker. They have stacked up furniture everywhere, garbage/empty boxes all over the place, and 10+ signs saying no guest access. Then when you get into the staff, it gets WORSE, much WORSE. Carla, The President/CEO of Sonesta Hotels (in her mind), has absolutely no business being in Guest Services, and you have to deal with her STUPIDITY, RUDENESS, and LAZINESS 80% of the mornings here; and talk about getting your day off to a HORRIBLE start; and it’s a race situation since I am white. If you need to get anything complete and she is working, your best bet is to wait till she leaves for the day or find a work around. She will literally talk in circles and confuse you, just so she can avoid doing any type of labor (she actually steals your intelligence and drive), she gets ANGRY when she has to get off her chair; grant it, she is normally sleeping in that chair, hiding behind a sign; hence why I was order not to use the dinning-room/war bunker entrance for coffee, and instead have to walk all the way around the building in the cold (she can’t hear me come in when I use the dining room entrance). I had an employee STEAL a package delivery, and then I got stuck working with the WORSE management team in the world. I was accused 6 different times of running a scam for $48; Please, I make 5x that in the amount of time it took to correct the PETTY THEFT. Santo demanded proof the package was delivered, which I supplied immediately, then 3 messages at the Front Desk and 1 phone call later zero response, I finally called corporate, sure enough, Santo calls the next morning ANGRY because I call corporate. When I first got here two months ago, I stayed right next to the noisy highway that pours pollution out, can’t be healthy, so I moved to the other side of the property, when I checked in the first time, I was given one key, on the second one, I was given two keys by Elissa. With the known THEFT problem here, I was straightening up for the 3rd time, since housekeeping was a no-show/no-call for two appointments earlier that week, and realized, I better grab that second room key before housekeeping STEALS it, low

L'hotel era carino. Detto questo, c'era una festa di matrimonio proprio accanto che ha festeggiato fino alle 4 del mattino. In aggiunta a ciò, l'hotel ha anche addebitato due volte la mia carta di credito, quindi ora ho trascorso più di 30 minuti del mio tempo cercando di ottenere un rimborso.

總體尚可，但也就是國內全季水平，這個和國內英迪格酒店的定位大相徑庭，這一點國內來的朋友要有所準備，除了前台基本不要對服務抱有期望，這個是疫情後美國酒店的通常情況。

# Buona lode # per il rapporto di prezzo, lavastoviglie, posizione, negozio vicino, isolamento acustico, comodità del letto soddisfatto; servizio di ricetta dell'hotel, stanza pulita e pulita è buona?Le strutture dell'hotel sono complete, torna la prossima volta.Viaggiare per vedere amici, scegliere qui conveniente!Vale la pena consigliare l'hotel! E'difficile registrare il servizio di ricezione a 0.

The staff were very accommodating which was particularly important for my wife who was being seen at the Clinic. We were given a room late morning, arriving before standard check-in and were allowed a little later at 1pm, since our appointment and lab work took longer than expected. Most important was the staff in the Club on the 14th floor. There were three women in particular that were cheerful, extremely helpful - one's name with Antoinette. I apologize for not having the names of the other two women but they were present on Sunday 10/27/2024, so Im sure they can be identified by you. Despite the difficult circumstances for the visit to Cleveland, these people made a huge difference. We will be sure to request a room on the 14th floor when future Clinic visits are needed.