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Everything was great. Room was clean. Hotel Lobby was clean. In town for a softball tournament and was a little late checking out and Bobbi was understanding about it. When checking in, I was sick and she made the check in easy. My son enjoyed the pool and wants to stay again for 8 weeks ( He's 5 l 😁).

Quando siamo arrivati, ci sono stati dati una stanza che qualcuno aveva occupato e quando gli abbiamo detto che qualcuno era già in quella stanza, hanno detto che nessuno era, e mi è venuto che qualcuno era finito di mettermi in mezzo alla stanza che hanno dato. mi piace la stanza, ma in generale mi piace la stanza

Avendo dovuto fare un viaggio in zona due volte in un mese per lavorare, ero prenotato al HIE. Ho avuto un piacevole soggiorno in entrambe le occasioni. L'hotel è ben tenuto e arredato. Grande colazione opzioni. Il personale del desk front era tutto utile e accogliente. In particolare, Kathy è andata sopra e oltre per fornire il suo sostegno e l’assistenza. Era molto utile e paziente quando prenotava una stanza per la mia famiglia durante il mio viaggio di ritorno e mi consigliava di ricevere la prenotazione più efficace e di avere la qualità del sonno sulla loro mattinata. Dopo una notte di sonno, mi sveglio di solito con una stretta attenzione nel retro inferiore, ma non ho avuto problemi dopo una notte di riposo. Dopo aver detto questo a Kathy, lei ha aiutato davvero a trovare il sito dove potevo comprare le loro matite. Quando sarei in quest'area, rimarrei certamente qui.

Checking in was terrible, the concierge was overwhelmed that the hotel was at full capacity. The keys did not work to enter the room, I went back to the front desk where their were other guests complaining that their key would not allow them to enter as well, when entering our room we were upset by the smell of smoke as my daughter and I are asthmatic. I returned again to the front desk to voice my concerns regarding the smell of smoke and was told that the “facility is a non-smoking facility and that’s why we charge $250 if they smoke in the room”. I asked if she should come down and smell the room and she replied, “I am a smoker so I wouldn’t be able to smell/tell”. She then said, “you can just get some spray and spray the room”, she did apologize and said that “I could speak to the manager the next morning”! As well as apologizing for the “hotel being full and not being able to move us to another room”. Around 10:00 pm, we heard someone trying to open our door, thank goodness I had it double locked. A few minutes later we heard talking and then someone knocking, I asked who is it? She replied, “hotel management “? We were already in bed. She then asked what was my last name? And left. The next morning, day of check out, the breakfast area was at full capacity and in complete disarray, we arrived at 9:20 am, not much food in the serving dishes, when another guest asked if they were going to replenish, the staff replied, “no, it takes 35 minutes for the eggs to cook and breakfast is over at 10:00”. “You should have come down earlier”. With that response to the guests, my daughter and I decided to leave. As I go to check out, I ask if the person checking me out is the manager, she replied, “yes”, she asked for my room number and when I told her she couldn’t find my information. HOWEVER, the night person had spoken to her regarding the smoke issue. To make matters even worse, she still couldn’t find where I had checked in. I had packed my car and asked if I could return and get my phone for the confirmation number, etc., when I went back in the “manager” said, “oh I found you”, “ I see you called and extended your stay for another night”??? That will be $173.??” By this time I’m extremely flabbergasted, not to mention late for the wedding rehearsal for my daughter. I said to this “manager”, no, I’m checking out today, I paid online and told her how much I had paid for the one night stay 11/25/22 checking out 11/26/22. Her reply WAS, “YOU WERE IN THE WRONG ROOM YOU WERE SUPPOSED TO BE IN ROOM 207”!'!! By this time I was beyond flabbergasted and just angry! Again she asked what room I was in and I told her, her response even more Ridiculous…”so you are staying another night”? No, I stayed last night in room 105 which was not acceptable due to the smoke smell and was not the room that I had paid for, I did not stay in room 207 and I did not call you to extend my stay another night, could I please have my receipt? Here it comes….the manager replied, “IM SORRY I CANT GIVE YOU A RECEIPT BECAUSE YOU BOOKED ONLINE! “ AND, “If you had opened your door last night I told the girl last night that she could have given your money back so that you could have stayed somewhere else”. “I can give you 10% in coins for your next stay with us”. At this point I was furious. No thank you! I Would definitely not recommend this particular CHOICE HOTEL In Salisbury, NC. Angie S. Marietta, GA