UUtente ospiteI'd probably rate this closer to 2 stars, versus the 3 stars we were shown when booking via Amex Travel. The staff was generally polite and helpful, and the complimentary breakfast was okay (nothing special). There's a lot of inconsistent information floating around the property. Like different advertised rates for underground parking on the website/mobile app/check in (is it 18 or 19 dollars?), or the info sheet says that housekeeping will come every other day by default (kind of gross)... But then you find out that they don't come *at all* unless you request it. Stuff like that. But the main detractor is the rooms. The hotel is only a few years old, but the rooms were built cheaply and they're already showing their age. Some highlights: - Terrible lighting. Some of the bulbs are comically dim, and the side of the room opposite the window is perpetually dark. As soon as I asked the front desk staff, they knew exactly what I was referring to (and sadly, said that there's nothing they can do). - Very little storage. We came to hike, take tours, do outdoor stuff, etc., which requires a lot of gear. There's one coat hanger on the wall, two undersized dresser drawers, and a very tiny closet. Nowhere to keep shoes, and most of our room was covered with clothing all week. - Uncomfortable furniture and bedding. The ”West Elm” couch is hard as a rock, while the ottoman is lighter than a cardboard box. And I've never actually had back pain after sleeping on a hotel mattress...except for this trip. - Outlets throughout the room are unusable. The plug just falls right out, as they've been so worn. Bubbling wallpaper near the window, loose or damaged fixtures, awful shower head was par for the course in this room. - Terrible infotainment options. No way to connect my phone to the TV for streaming. There were 3 TV apps... Netflix, Showtime, and YouTube...and that's it. On the 5th day, Netflix disappeared from the TV completely. The one bright part was that the 'premium' internet was decent... I don't know about the free stuff, as I long ago just quit trying to even use free hotel wifi due to awfulness. The hotel was an okay base of operations for a week, where we spent almost no time in the room. But I wouldn't stay here again, nor would I recommend it to others.
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