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We booked the penthouse room to have a terrace where one can enjoy the view with a cup of tea or a glass of wine Unfortunately the terrace has a very high wall and once you sit down the view succumbs to a horrendous wall. We had issues with the tv as it kept going out of the programm and we couldn’t watch anything. We do call and fair enough a very polite lady came to check the issue, she couldn’t at first and after 15 odd minutes she managed although she told us it could be a faulty box. After she left the same thing happened , we didn’t call again as she had to come back from another town and as we were there just for a day we opted not to. When we returned after a lovely and enjoyable dinner at the Rendezvous restaurant and went to sleep we noticed that 3 flood lights were left on all night and light was coming in the room as the curtains rail was around 10cm away from the wall. As I am a light sleeper I couldn’t sleep at all. Anyway in the morning we went down to a most enjoyable breakfast and went to pay for the night we spent . I never complained but I did tell the receptionist about the tv problem and I mentioned it so the next person won’t have the same issues. I sent an email pin pointing the issues we had , I never asked either for a discount or my money back. All I did raise the issues as they were easy to solve , and if they did they wouldn’t have to face unhappy clients. Well well all hell broke lose as all excuses under the sun came poring down, such as the floodlights have been put up just three weeks ago….. the horrendous wall is what it is and nothing can do about it as it’s an old wall … Then a phone came and I was told I was imagining things by this fine lady on the other side of the phone, now that’s customer care at it’s best . If she had the time to notice that i wasn’t asking for any money back then she wouldn’t have been so offensive and so defensive. Sorry Quant but the issues are easily tend to The terrace should have an elevated area where one can sit and enjoy the weather and the views and the light from the flood lights can easily be solved by fixing the curtain further closer to the wall . This will prevent the amount of light going in

Un angolo di paradiso, immerso in una macchia mediterranea che offre un’infinita varietà di piante. Bungalows in muratura che garantiscono spazi interni ed esterni , privacy e assoluta armonia con l’ambiente circostante. Due piscine esterne ( una per adulti , l’altra per adulti e bambini), Arredi delle parti comuni curati e raffinati. Personale molto professionale. La “ spiaggia” , raggiungibile con navetta, è in realtà una piattaforma , posta a livelli differenti, di cemento con lettini ed ombrelloni con accesso al mare tramite scaletta. Unica nota migliorabile è il ristorante, non certo per la sua bellissima collocazione intorno ad un ultracentenario albero di carrubo quanto piuttosto nell’offerta troppo ripetitiva.

Io e la mia compagna visitiamo spesso Gozo per fare volontariato in una fattoria educativa dell'isola. Questa e la prima volta che soggiorniamo al Duke e devo dire che é stata una piacevole sorpresa. Hotel caldo silenzioso e pulitissimo, personale cordiale e disponibile sin dalla prenotazione, colazione veramente buona con prodotti freschi e di qualità. durante tutta la nostra permanenza abbiamo notato l'attenzione ai dettagli che il personale utilizza per assicurare un piacevole soggiorno ai clienti. Un grazie speciale a Charlos per la sua disponibilità.... Consigliatissimo. Senza dubbio il miglior hotel di Victoria.

La stanza è molto mini, ma è molto pulita e confortevole.Il ristorante è molto buono.La posizione geografica è eccellente e si trova a piedi dalla distanza cittadina.Ci sono supermercati verdi vicino.