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Super personale amichevole! Bello hotel! Purtroppo, purtroppo prenotato durante il periodo sbagliato, perché la piccola « spiaggia » era molto sporca.. L'hotel sembrava anche super vuoto. Questo lo rende meno piacevole. Nella stanza non c'era una bottiglia di acqua o pannolini come la prenotazione ha sostenuto. Il bagno era un po' sporco e sembrava essere stato cosi' veloce-rapidamente. L'unica cosa davvero meno per noi era soprattutto la colazione che avevamo prenotato per 2 persone.. Non era colazione per noi, né per due persone, come si diceva.

Sono arrivato come alle 2am e sapere che avevo il servizio di pick-up all'aeroporto, il meglio di tutto!! Anche arriva con molta fame, e ho potuto chiedere qualcosa da mangiare in quella ora all'hotel. A mattina ho potuto godere della mia pileta per un po' e la colazione, molto buono!

We had an event with 90 attendees, 50 of them with hotel accommodation, and it was one of the best experiences in terms of service and staff support. Starting with the conference rooms, we had the room on the 8th floor for the conference. The room was very clean and organized. The view was incredible and the atmosphere was in general very motivating. The IT staff were very supportive and helpful. They supported in setting up all what we needed for live-streaming online and were very responsive to all our requests. For the meals, we had breakfast, lunch, dinner, and 2 coffee breaks. At all time, the food was delicious and everyone enjoyed it. There was good variety of food and the quantities were sufficient for all. For the accommodation rooms, the room were very clean. The bed was very comfortable and the view from the panoramic rooms was amazing. What made the experience this much lovely and amazing is how friendly the staff were. Rima, Farid, Jihane, Hussein, and the IT staff were super responsive and lovely. Their support and kindness made the experience excellent. Looking forward to having more events hosted at Bossa Nova in the future!

I stayed here for a week on business and I had a good experience. However, the premises need to be refreshed. As soon as I walked in, I was greeted by the best customer service in Lebanon. Every single individual was genuinely nice and helpful and it is a shame that there were so many things in my room that affected my experience because the staff alone make this hotel a real gem. My room was dark and smelled of smoke. I had a huge balcony so I tried to keep the windows open. There were cigarette burn marks on my bedside table and parts of the bathroom were broken. I could not figure out the A/C as the instructions were for a different type of control that seemed to have been there before. The views from the high floors are very nice, though, and although I did not like to be in the room because it felt like a dusty cave, I enjoyed taking the elevator to the restaurant at the top floor. I wish the rooms had all that natural light and polished look of the elevator and restaurant. The food was wonderful but most importantly, the gentleman that runs the service for breakfast is an absolute superstar. He is constantly walking around refilling water glasses, offering more coffee and bringing omelettes to customers. It was a join to greet him every morning. The ladies at reception are equally fantastic, ready to give you recommendations about the city and happy to answer any questions. Both my check in and check out were smooth. This hotel is made great by the people who work here who are extremely helpful and kind. I think their hard work and amazing customer service deserve better facilities. The building itself is impressive. It just needs some love.