Scopri il tuo soggiorno a Willaston

Vert highly recommended! Food was absolutely superb. Service excellent. Rooms are tastfully decorated, spacious and comfortable. Lovely garden area. quiet location. The staff where most helpful. We have now booked the woodcote hotel for our wedding venue and look forward to inviting our friends and family to our big day!

We recently stayed at as a last minute booking to visit the Chester Zoo Lanterns (05/12/24). Upon arrival, we were greeted by a friendly receptionist and given the key to our room. Our 8 month old daughter was for some reason not down on the booking, so we requested a cot and the woman behind the desk was more than happy to oblige. Come the next day when checking out, we were sarcastically asked how the cot for our baby was, seeming to pointing the finger at us for the booking not going through correctly. I found this very unprofessional and the behaviour of the receptionist unneccesary. We had paid for the hotel in advance, hoping for a cheap and cheerful stay but the attitude shown towards us when leaving left us with a bitter taste in our mouths. The rooms were average, but we thought none of it and did not intend of mentioning the unhygienic standard due to the price we had paid. But due to the service we received when checking out we feel we have no option but to complain. The carpet in the family room had a strong smell of what I can only assume to be urine. As well as this, the cot given to us for our daughter to sleep in was beyond dirty. We felt that she couldn’t sleep in the cot in that condition and she ended up sleeping in our bed. I can only describe it without going into too much detail as dirty. I feel that this would have been kept to ourselves without the sarcastic and unprofessional service we received by your receptionist, and we will definitely not be staying again. I strongly suggest a customer service course would be beneficial. At the end of the day we are paying customers, and I feel I have no option but to bring this to your attention. I am devastated to have wasted my money on the service we received and will not be recommending anyone to stay here

Ottimo soggiorno come sempre molto deluso in quanto prezzo tutto è là una pinta di birra 7.50 e una bottiglia di Prosecco 38 sterline di cibo terribile è stato fantastico ma ancora una volta i prezzi r completamente ineccepibile totale rapina

Non c'è problema, ma in termini di ricezione / esperienza in camera si sente più come Premier Inn che un hotel 4* (sono in grado di pensare che Premier Inn fa quello che fanno molto bene). Non posso commentare il spa o i ristoranti come non hanno usato. Molto difficile prenotare in anticipo se non si offre il pacchetto du jour. Era pulito, piacevole abbastanza, ma ha una certa attenzione molto scarsa ai dettagli in luoghi (come la porta più vicina che ti ferma aprire metà della cassaforte senza curarti). Non sapete come si confronta con alternative locali, ma sarete tentati di scoprire se restare in zona di nuovo. Era ok ... solo non grande.

In generale, la carta da bagno è in giallo perché è conservata troppo a lungo. Sembra che il lavabo sia ben pulito, la testa elettrica è troppo piccola, due, il lavabo è abbastanza bravo, altri possono ancora essere.