Scopri il tuo soggiorno a Puddington

Ottimo soggiorno come sempre molto deluso in quanto prezzo tutto è là una pinta di birra 7.50 e una bottiglia di Prosecco 38 sterline di cibo terribile è stato fantastico ma ancora una volta i prezzi r completamente ineccepibile totale rapina

Vert highly recommended! Food was absolutely superb. Service excellent. Rooms are tastfully decorated, spacious and comfortable. Lovely garden area. quiet location. The staff where most helpful. We have now booked the woodcote hotel for our wedding venue and look forward to inviting our friends and family to our big day!

We recently stayed at as a last minute booking to visit the Chester Zoo Lanterns (05/12/24). Upon arrival, we were greeted by a friendly receptionist and given the key to our room. Our 8 month old daughter was for some reason not down on the booking, so we requested a cot and the woman behind the desk was more than happy to oblige. Come the next day when checking out, we were sarcastically asked how the cot for our baby was, seeming to pointing the finger at us for the booking not going through correctly. I found this very unprofessional and the behaviour of the receptionist unneccesary. We had paid for the hotel in advance, hoping for a cheap and cheerful stay but the attitude shown towards us when leaving left us with a bitter taste in our mouths. The rooms were average, but we thought none of it and did not intend of mentioning the unhygienic standard due to the price we had paid. But due to the service we received when checking out we feel we have no option but to complain. The carpet in the family room had a strong smell of what I can only assume to be urine. As well as this, the cot given to us for our daughter to sleep in was beyond dirty. We felt that she couldn’t sleep in the cot in that condition and she ended up sleeping in our bed. I can only describe it without going into too much detail as dirty. I feel that this would have been kept to ourselves without the sarcastic and unprofessional service we received by your receptionist, and we will definitely not be staying again. I strongly suggest a customer service course would be beneficial. At the end of the day we are paying customers, and I feel I have no option but to bring this to your attention. I am devastated to have wasted my money on the service we received and will not be recommending anyone to stay here

Spa visit and afternoon tea. Hotel seems lovely , spa staff who greeted us was really friendly so great start . Ladies changing rooms OMG minute ! One cubicle , one small padded seat to put stuff on. We arrived and 3 ladies chatting and getting changed and one in cubicle . Had to wait 15 min to just get our cosies on ,ridiculously small . Then virtually no lockers worked . Get to the pool it’s only small but nice enough. One jacuzzi and a nice steam room which smelt of bubblegum and a sauna . It was all very nice if not petite . Was fine for a spa day until 20 min into our visit loads of kids arrived. Babies , toddlers and school aged children . Yes I know it’s half term but when I booked my voucher it said you must be over 16 I wrongly presumed it was child free . I like children , I have 3 and have taken them swimming regularly since tiny . I counted 24 children plus adults in the pool. This is a small pool, it was loud chaotic and far from relaxing. Not a chance of swimming and was a noise fest. We got changed well 2 of the 4 showers out of action . When the showers were on everywhere got flooded . Trying to get changed utter joke. No space at all . Several ladies had arrived for a spa day and were struggling too. Someone was changing a baby on the one tiny area and this baby as babies do had a wee which went everywhere . Changing facilities not fit for purpose . Shame as it was nice but far too many people using the facilities for the size . Ty n we went for the afternoon tea . Had to wait over 5 min at reception for someone to appear . Then had to go the terrace bar where again had to wait to see any staff . The hung Walter was very nice and very accommodating and couldn’t fault his service . The after non tea was nice , nothing special but fine. Surroundingsare nice and staff all seemed very good . Shame the spa was just too busy for the size and lots of small screaming children is not really the vibe for a spa day.

Il personale era eccellente, amichevole e forniva un servizio perfetto. La colazione era buona, le opzioni di cereali, piena cucina e tosta. L'hotel è appena fuori di Chester, ma solo 5 minuti di auto. La stanza era calda e confortevole.

Non c'è problema, ma in termini di ricezione / esperienza in camera si sente più come Premier Inn che un hotel 4* (sono in grado di pensare che Premier Inn fa quello che fanno molto bene). Non posso commentare il spa o i ristoranti come non hanno usato. Molto difficile prenotare in anticipo se non si offre il pacchetto du jour. Era pulito, piacevole abbastanza, ma ha una certa attenzione molto scarsa ai dettagli in luoghi (come la porta più vicina che ti ferma aprire metà della cassaforte senza curarti). Non sapete come si confronta con alternative locali, ma sarete tentati di scoprire se restare in zona di nuovo. Era ok ... solo non grande.