Scopri il tuo soggiorno a Durmersheim

L'hotel si trova vicino alla Messe Karlsruhe e facilmente accessibile con trasporto pubblico. L'aspetto e la sensazione dell'hotel sono complessivamente moderni e ben fatto (tema floreale), le camere sono pulite e ben arredate. Tuttavia, due cose non ci sono state soddisfatte e altre persone hanno sentito lamentarsi: questo hotel non accetta nessun contante, ma solo carte. Per gli ospiti stranieri, anche i piccoli fatture devono essere pagati con carta e le commissioni di solito si applicano per ogni transazione. Perfettamente ottenere il pensiero della carta - solo politica, ma sicuramente non è amica degli ospiti. L'altro è che abbiamo dimenticato di portare l'adattatore di viaggio, non per la prima volta, ma in tutti gli hotel precedenti, abbiamo anche potuto prestare uno dalla ricezione. Da un hotel situato più vicino a un luogo come la Messe Karlsruhe e con quasi 160 camere, avremmo aspettato che fossero preparati con un paio di adattatori di viaggio. Come detto: un buon soggiorno in generale e probabilmente ripreseremo, se andremo a visitare la Messa Karlsruhe, ma altrimenti, cercheremmo sicuramente un altro hotel.

I have chosen Radisson Blu based on my many experiences with the hotel chain I gained in USA before pandemic, boy was I wrong to chose them in Karlsruhe. The room was clean and as on the photos, in order and ready to be used - that's about it. At the arrival I have informed the receptionist we don't have a reservation but that I could do it online right away, she promptly offered to do it herself, when I asked about the price difference I have been told ''it should be more or less the same''. Her booking was 151 euros, the online was 71 euros.. so I booked online with my phone right in front of her. We needed to leave early in the morning so we were happy to learn the breakfast is 6.30am so we confirmed our attendance. When we presented ourselves at the breakfast 6.30am sharp we have been told there was an error and it will be served later. So we waited, when we were allowed to access the breakfast the staff lady realized our room number have not been charged for the breakfast, we offered to pay at the check out as the wallet was in the room upstairs, unfortunately the lady would not bend the rule and insist on the payment before consumption. Early morning, with a hungry 7yo, after waiting already because of wrong information provided, that's not what you want to hear. Fast forward, we are about to leave just to learn the parking was not part of the deal - 17euros from 9pm to 7.30am. Unfortunately the whole experience was not over, my daughter forgot her stuffed animal in the room, when I called the receptionist asking for options on how to get it (we were hours of driving away) I have been told they are ok to hand it over to a currier if I organize one. I am genuinely asking myself if Radisson Blu is still in hospitality business, the complete lack of focus or consideration of client's needs is just striking. I have provided my review to the Radisson Blu directly using the platform I booked with, they came back with automatic answer telling me they have ''taken care'' of the issues signed. I won't come back and I won't recommend.

Good hotel for a stopover. Comfy room. Breakfast not available on hotel currently but breakfast to go was provided. This was a large breakfast with two rounds of sandwiches, yoghurt, fruit, cake, fruit juice, etc. Fed us for breakfast and lunch so excellent value.

Not he customer is king in this hotel, but the General Manager and the Receptionist I arrived late night after 4 hours driving with an online check in made before looking forward to a good night sleep. But it went all different. The receptionist refused to check me in after makijg many mistakes like not informing me about the procedure reason, why despite online check in, I had again to fill in my details, gave me wthe wrong change (24 € to little) when paying. Once I made he receptionist aware, there was no apology but just a comment: „this can happen“. Once the receptionist realized that I was not happy with the service, she told me to leave the hotel and called the police to escort me out. Such a humiliating, frustrating and discrimination I have never experienced in my life after traveling he world and staying in so many hotels. On top, when coming back 2 days later to meet the General Manager, I experienced the devastating attitude since again: no apologies, just accusations, that the guiltily one is me as a customer. If you really have to stay in this hotel, I recommend: 1.) expect no service at all 2.) count carefully the change you receive 3.) don’t say anything, because if you do, the receptionist might not like what you say and will kick you out of the hotel 4.) Look before, what other hotels are in the region so that you are prepared for the unexpected But best is, try to avoid this hotel as long as the current management and employees are still working in this hotel