Scopri il tuo soggiorno a Pozos

Nice hotel and rooms very comfortable. The only issue is the huge traffic jam every morning to get out of the area.

Great comfortable rooms , lovely pool area, awesome breakfast and it is included. Love the way you could walk to bars and restaurants all surrounding the hotel. Santa Ana is one of our favorite neighborhoods. Safe clean and walkable. There are amazing restaurants and shopping right across the street even a cool market!

Hotel situato a pochi passi dalla strada principale, a piedi da cena, shopping, ospedale. L'alloggio include un buon buffet per colazione.

We stayed there for one night before flying back home, since our flight was early in the morning. The hotel is quite nice, some pieces are outdated, but still in good condition. The area is very quiet and well maintained. The staff at the reception is very friendly and helpful. That includes the cat who may walk with you to your room ;) Plenty of parking space. The rooms are different from other hotels, lots of wood, even wooden floors. I loved it, better feeling than ceramic tiles and plain white walls. The beds are comfortable and large. The bathrooms are a bit old but everything works and everything is spotless. The only thing I would mention is that there are no fridges and coffee makers in the room. You can actually ask for the coffee maker. But for the fridge - you will have to get some ice (near the pool table). Please note that this review does not cover the steak house, only the hotel.

Terrible hotel experience. We booked 4 nights in Jr Suite with a King bed and upon check in were given a room with 2 double beds. The front desk manager said our room was unavailable. (How is that possible when there is only 1 other guest in the entire hotel?). We told the front desk manager we would stay 1 night but have to cancel the other 3 nights and find another hotel. Evidently at that point he charged our credit card for all 4 nights. Our room had ants all over the kitchen area, rock hard beds and only 2 bath towels which were worn through and shouldn't be used in a car repair shop as a rag. When we checked out the next morning the front desk manager told us the owner of the hotel refused to cancel the other 3 nights and had charged us already. He said the policy requires 72 hour to change or cancel. I explained they did not and would not provide the room we paid for so there is no contract but the owner didn't care. Maybe other people who wrote positive reviews enjoyed their stay but I would never recommend staying at a hotel run like this. There are far better hotels for the same price in Santa Ana

This hotel has potential, and location is good if this is the area you need to be. Lots of restaurants nearby, and beside the main road. However, staff needs some training on Customer Service. Some staff are wonderful to be clear, but some have basic training issue. The front desk requires service training on handling guests. Examples: talking to another guest for 5-8 mins only to revert back to me and telling me no receipt because system is down; you could have told me immediately instead of letting me wait. I called up for my laundry, was advised they will check and return my call- after 20 mins, no call, and I have to call again only to be told that I need to go down to pick it up since I have to pay first at the reception (my bill was paid already in advance by my colleague), but hey, am not escaping, you have a copy of my credit card, and my check out is still the ff day. I can follow process, but the reception could have said it in a nicer way- am a paying guest in a Hilton brand, not some hostel paying 20$ a night.

It is a truly special place. But it is not a 5 star as claimed, its just a 4 star and just for minor things that cheapen the experience. One thing that irked me is that they have a coffee machine in the room but one has to go downstairs and buy pods for $1.50 each. This is cheap, small TV, channel guide is not accurate or changed. Having a price list for said breakfast items as simple as oatmeal is also ludicrous and takes away from what should be exceptional for 5 stars the ambiance is wonderful as you feel as if you are staying in an art museum. Will stay again but do not expect a 5 star hotel. exceptional for