Premier Inn Christchurch West

Our first but not last stay at a premier inn. The room was very good for the price, staff efficient and welcoming. Cleanliness was above average and mostly everything worked in the room. Breakfast was very good with plenty of choice and good quail produce. We found the restaurant staff to be friendly and hard working if not understaffed at times which is not their fault but we couldn’t fault our service at all. A great four nights and good weather to boot. My only gripe was that the car part could have done with a tidy around the edges and the non existent parking lines repainted and made wider for todays size cars and the vans of which there were plenty during our visit. But all in all a good stay.

We have stayed in all the local premier inns and I think this was the worst one. We went for the premier plus room hoping for a bigger bed but we were sadly disappointed. Pillows were flat and awful, the extractor fan in the bathroom didn’t work and I struggle to see what warrants it as a premier plus room. The bar closed at 10pm every night (separate building) there was no draft beer as apparently they had a gas leak!

Have stayed here several times, its a great location got getting out and about, the staff are always friendly and helpful, clean and tidy as you would expect from a premier Inn, the Beefeater on site is excellent as is the food and service, pleanty of parking.

Very disappointed with the way this has been run down. Rooms are as expected thankfully because everything else is awful. Arrived 15 mins early and made to sit like naughty school children in reception as we refused to pay £10.00 to be signed in . Another family turned up with 2 young boys,one desperate for the toilet .No toilet in reception area or in adjoining restaurant which was closed. Very sad to see the lad so distressed ,and no compassion from receptionist. When booking on the website there is no mention that the Restaurant next door only takes bookings for the evening meal ,and is closed after breakfast (which we avoided) reopening at 5pm until 10pm.Pub is very run down with non accessible tables blocked by a stained suitcase rack .it is not open to non residents for some reason?Shelves behind the bar empty,and skeleton staff not enthusiastic to serve you. There is obviously a hidden agenda for this Premier inn ,which i shall watch with interest. I advise you to avoid at all costs,which sadly appears to be what they want.

Breakfast took over an hour due to staff shortages! Poor waitress was running around with no extra help. Not very happy as we had already pre-paid for breakfast. Could have gone elsewhere! Restaurant wasn't open previous day either ( at 3pm)

Excellent location, quiet, comfortable and safe. Have used it before so always good. Breakfast is lovely, reasonably priced and very good choices. The dining area is very pleasant and quiet. Coffee is very nice and to my liking. Staff were very attentive and happy vibes. Will certainly stay again.