Premier Inn Chippenham

A well placed hotel for our visit to see family and friends . Friendly staff and clean rooms

Bathroom floor was sticky, edges hadn't been cleaned in months, mould on bath handles and dirt dried on in bath. Coins under bed so not cleaned either, build up of dust behind door and on furniture. Asked for bathroom to be cleaned which it was but only the middle of the floor as usual. At checkout I suggested to receptionist that room 52 needs a deep clean, received a half hearted apology but she made no more so I doubt it was done. Won't stay again.

We'd inadvertently booked a Premier Plus room but on arrival we were really pleased by our error, as it was definitely worth paying a bit extra for. The room itself was extremely spacious and had additional features such as a fridge (with two bottles of water in), a Nespresso coffee machine, and luxury toiletries. It also had a normal-size hairdryer although it's worth mentioning that was touch-sensitive; I'd never come across one like before and there's nothing to tell you it is, so initially I thought it was broken when it kept cutting out as I used it! The letters on the handle highlighting the touch-sensitive section are not at all obvious. We were also glad the Plus room had air-con, as we were staying during a heatwave! Although the window did open, too. All the staff were really friendly and helpful, and overall it was very clean. We also ate in the Brewers Fayre the night we arrived, in the pleasant seating area outside, and the food was good. Likewise breakfast was really good, with a decent selection and good quality. Staff were also ensuring nothing ran out, which was great. We slept well, although on the Saturday morning we were woken early by the glass bins outside the Brewers Fayre being emptied. All in all we were very impressed and had a great stay; the only reason it's not 5 stars is the price as £150 per night was a little bit expensive we thought, albeit that was for the Plus room as it turned out. That said, we would still definitely recommend the Plus rooms here, and the overall experience.