Hotel in zona , Chicago

Our six night stay was surprisingly quiet. Population was sp**** in The South Loop. And there wasn’t a close by mall or large grocery store. But the main attractions like the zoo, art museum, science museum can be easily reached by cab. By 10am, there are almost no cars on the street on the weekend. Felt isolated and alone walking on the street. The district at night has it’s dangers. Robbery is rampant; but at least you won’t be killed. Friendly advice from the hotel. The room rate is high yet didnt include room slippers or toothbrushes. Water bottle wasnt free; charges were $6 a bottle. But I did enjoy the Food Hall on the ground floor and prices were reasonable at $10 for a fresh large salad or $14 for a pizza. The ramen noodles wasn’t too good though. The meat was dry and 8 slices too many. The Food Hall is only opened when the hotel has high occupancy (I was told). There is a small refrigerator in the room. Free of charge. We asked for a late checkout and the answer was a clear ‘No’. Even with a Marriott membership, an extra hour was not possible. Our room was very clean and with a good view; floor to ceiling window. Very comfortable stay. Any improvements? The front desk lady could have been more welcoming or friendlier maybe.

Sono entrato in città, dopo una festa di rabbia e non ho mangiato abbastanza. Ero in viaggio per più di ore di quanto mi importava di ammettere, e correvo con fumo. Voglio solo fare il pipì sul letto e il nap. Quando sono arrivato all'hotel, non c'erano camere pulite disponibili prima dell'iscrizione. Ma DeAndre ha girato tutta l'esperienza! So che poteva dire che ero arrabbiato, e ha fatto tutto quello che poteva per me. Mi ha lasciato entrare nel bagno più spazioso, così potevo cambiarmi i vestiti e spalmarmi la faccia con acqua, mi ha mandato al ristorante, così potevo mangiare, e mi ha dato il mio pacchetto di benvenuto Hilton Honors con acqua presto. Poi, mentre ero seduta in sala d’attesa, mi ha notato, e non appena una stanza è diventata disponibile, mi ha detto. E ho preso un appuntamento e ho fatto un bel viaggio. Grazie, DeAndre!

The free breakfast is not a full buffet but a choice of egg and then usually fried potato and beefburger patty or slices of sausage. the rest was tiny yoghurt and bread for toast, or make your own waffles. there is tea coffee and hot chocolate. There was cereal and porridge but sometimes it is made so thin that its not worth eating. There is no tea in the room, just coffee. The machine had a disposable tray but they ran out so I used the same one for 9 days for tea and coffee (i got teabags from the breakfast room). Housekeeping never supplied what you asked for first time, or even second. If you want something and ask at 2pm, you will get it if you chase a couple of times afterwards by 9-10pm. There was also alot of messing about with respect to check out time. I am a member of the loyalty programme which is meant to give you an automatic late checkout. The manager gave it to me but then when I went back to ask about extending it further for a fee, it was clear the other guy behind the counter was on a power trip and the day before started saying I shouldnt have got it and as it was the manager, he wouldnt withdraw it but he could and I should only get an hour and be charged $25/hr after that etc. He was just a mean spiteful man who saw an opportunity to cause worry and distress and he did it. I had luggage to store and it was a late flight so I had to know whether to pack to store it to check out at midday, or 1 or 2 or 3 or 4 (they were messing me about with all times) but this is why I gave a 1 star for service. It is not at all professional but childish and spiteful. I had arranged the extended checkout days before and the day before they were messing me about when I had to pack and had a schedule of things to do? The worst service in any hotel I have ever been in. Hilton is no longer a 5 star experience it seems. 1 star for service.

Ottimo hotel con ottimo servizio. La camera e il bagno erano molto spaziosi. Unica nota dolente per il bagno era la doccia con tendina. La vista sulla città è falsa la pena dell’upgrade che ci è stato proposto in reception. La posizione per chi vuole visitare la città non è ottimale, seppure la metro è a circa una 10ina di minuti a piedi.

I had everything I needed for my stay, and every morning I looked forward to seeing Cathy and Shirley who work in the dining room and put a smile on my face each day. The gym and in-house Starbucks were helpful. I traveled during a busy convention but all was calm in the hotel.

除了自助入住手續繁碎，其它都還行

La seconda volta che si trova all'hotel centrale di Lupo, la posizione geografica è buona. La mano destra della porta è il Museo d'arte di Chicago.La mano sinistra della porta ha attraversato un ponte, la stazione centrale di Chicago.Comfortabile per il viaggio.