Shangri-La Chiang Mai

Recensioni su Shangri-La Chiang Mai

Shangri-La Chiang Mai

89/8 Changklan Rd, Tambon, Chang Khlan, Chiang Mai Province, 50100, ThailandDettagli hotel
Shangri-La Chiang Mai
Shangri-La Chiang MaiShangri-La Chiang MaiShangri-La Chiang Mai
Controlla le camere disponibili per le tue date di viaggio
Corrispondenza del prezzo
1 notte

Recensioni degli ospiti

8.9/10
Molto buono
428 recensione
Recensioni verificate
Ubicazione9.0
Strutture e servizi8.6
Servizio9.0
Pulizia9.0
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Tutte le recensioni(428)
Recensioni positive(408)
Recensioni con foto/video(182)
Piscina pulita(83)
Piscina meravigliosa(83)
Ottima colazione(54)
Ideale per bambini(43)
Con servizi per bambini(37)
Attività per famiglie disponibili(18)
Buffet delizioso(10)
Recensioni negative(20)
Patrick
Camera Deluxe King
Soggiorno: lug 2025
Viaggio in solitaria
1 recensione
8.0/10
Molto buono
Pubblicata: 23 ago 2025
The hotel is typical congres Centre. The rooms are not isolated and there is a lot of noise out and in the building.
Traduci
Risposta dalla struttura: 尊敬的旅客感謝您抽出寶貴時間對您最近在清邁香格里拉大酒店的住宿發表評論。我很高興您在酒店度過了愉快的時光。 事實上，我們獨特的香格里拉發自內心的熱情好客，以及我們對卓越服務的堅定承諾，是我們脱穎而出的關鍵因素。同時，我已留意到您的評論，請放心，該事項已轉達給我們相關管理人員立即關注與處理。 在清邁香格里拉大酒店，我們將賓客滿意度放在第一位，您的評論會幫助我們確定可能需要我們關注的領域。我們期待儘快再次與您相逢。 如果有什麼我可以幫助您的，請隨時直接與我聯繫。 此致Gabriele Lombardo總經理
Michael L (AU)
Camera King Deluxe Horizon Club
Soggiorno: lug 2025
Viaggio con amici
33 recensione
10/10
Eccezionale
Pubblicata: 25 ago 2025
Great location, excellent service, close to everything, highly recommended.
Traduci
Risposta dalla struttura: 尊敬的顧客，感謝您抽出寶貴時間撰寫有關您最近入住我們酒店的評論。 歡迎您來到我們美麗的城市度假酒店。 我們香格里拉發自內心的熱情好客，以及我們對卓越服務的全心全意的承諾，是我們與眾不同的關鍵因素。 我們都期待着儘快與您再次相逢。 如果有什麼我可以幫助您的，請隨時直接與我聯繫。 此致， Gabriele Lombardo總經理
Shivangi India
Camera Deluxe King
Soggiorno: giu 2025
Famiglia
1 recensione
3.5/10
Pubblicata: 15 lug 2025
Title: Shocking Experience at a So-Called 5-Star Hotel – Avoid if You’re Indian or Traveling with Kids We stayed at Shangri-La Chiang Mai from 13–15 July 2025 in Room 722 with our 1-year-old baby. We were here to celebrate her birthday and had clearly informed the hotel in advance about a small celebration and decor. Despite a midnight reminder the night before, they said they would only arrange it “by 12 noon,” even after we told them we were checking out by then. At 11:30 AM, they delivered a cake that looked and tasted horrible – completely disrespectful for a birthday moment. The rooms are outdated and not well-maintained. The front office staff was cold, unhelpful, and unprofessional. Breakfast was another letdown — Indian options were terrible: the upma was dry, dosa was cold and bad, tea was awful. The hotel clearly cannot cater to Indian guests. Overall, this is NOT a 5-star experience. It’s not suitable for Indian families, and we left with disappointment and regret. – Anant Khandelwal & Aashka Khandelwal
Traduci
Risposta dalla struttura: Dear Shivangi, Thank you for sharing your experience with us and for taking the time to describe your recent stay at Shangri-La Chiang Mai. First and foremost, I deeply regret that your visit did not meet your expectations, particularly due to the missed preparations for your newborn baby's first birthday celebration. I truly understand how meaningful such milestone was for your family, and I am extremely disappointed to find out that we fell short in making it as memorable as it should have been. Please, kindly accept my sincerest apologies for the inconvenience and unnecessary grievance caused as a result of internal miscommunication. Dear Shivangi, as our ultimate purpose is to host all our valued guests to the colorful joys of life, we have unfortunately failed on this occasion but be assured that no efforts are being spared to ensure it will be delivered seamlessly moving forward. I am also very concerned to read about your negative impression of our front desk team, together with the overall conditions of the room and your dining experience. Please, rest assured, Shivangi, that we take your feedback seriously, and your comments have been shared with our relevant managers for their immediate attention. Shivangi, we truly value your feedback, and it saddens me to know that this visit did not reflect the level of excellence we are known for and which you came to expect. Thank you, once again, for bringing these matters to our attention and giving us the opportunity to improve. Should your travels bring you back to Chiang Mai, I sincerely hope you will give us another chance to create a more memorable and delightful stay for you and your family. Please, feel free to contact me directly if there is anything I can do to further assist you with.Yours sincerely, Gabriele LombardoGeneral Manager
Utente anonimo
Camera King Deluxe Horizon Club
Soggiorno: giu 2025
Famiglia
9 recensione
10/10
Eccezionale
Pubblicata: 14 lug 2025
Hotel: Wonderful with an excellent overall experience. • Service: Outstanding services and very friendly, professional staff — they truly deserve appreciation. • Breakfast: The breakfast buffet is excellent and offers great variety. • Free Amenities: • Free water available all day. • Free evening snack buffet. • Facilities: The swimming pool is great and enjoyable. • What’s Missing: It lacks some recreational games such as table football, ping pong, and billiards
Traduci
Risposta dalla struttura: 尊敬的顧客，感謝您抽出寶貴時間對您最近在清邁香格里拉大酒店的住宿發表評論。我很高興得知您在酒店度過了愉快的時光。 事實上，我們獨特的香格里拉發自內心的熱情好客，以及我們對卓越服務的堅定承諾，是我們脱穎而出的關鍵因素。同時，我已關注到您的評論，請放心，此事已轉交我們相關經理立即處理。 在清邁香格里拉大酒店，我們將賓客滿意度放在第一位，您的評論會幫助我們瞭解可能需要我們關注的領域。我們期待儘快再次與您相逢。 如果有什麼我可以幫助您的，請隨時直接與我聯繫。 此致Gabriele Lombardo總經理
Cheryl
Camera Deluxe King
Soggiorno: mag 2025
Viaggio in solitaria
1 recensione
8.5/10
Molto buono
Pubblicata: 16 giu 2025
Hotel was ok! Room is really big and spacious, loved the space in the toilet as well. However, the bathtub was dusty and water leaks out of the shower area while I was showering. There were some stains on the grout as well. While these are small details, it does make it seem like a less than luxurious hotel. If it were a 4-star hotel, these would have been negligible details
Traduci
Risposta dalla struttura: 尊敬的顧客，感謝您抽出寶貴時間對您最近在清邁香格里拉大酒店的住宿發表評論。我很高興得知您在酒店度過了愉快的時光。 事實上，我們獨特的香格里拉發自內心的熱情好客，以及我們對卓越服務的堅定承諾，是我們脱穎而出的關鍵因素。同時，我已關注到您的評論，請放心，此事已轉交我們相關經理立即處理。 在清邁香格里拉大酒店，我們將賓客滿意度放在第一位，您的評論會幫助我們瞭解可能需要我們關注的領域。我們期待儘快再次與您相逢。 如果有什麼我可以幫助您的，請隨時直接與我聯繫。 此致Gabriele Lombardo總經理
Utente anonimo
Suite Executive King
Soggiorno: lug 2025
Viaggio con amici
134 recensione
10/10
Eccezionale
Pubblicata: 15 ago 2025
Goodddddddddddddhooooteeelllllllllllllllllllllllllll
Traduci
Risposta dalla struttura: 尊敬的旅客感謝您抽出寶貴時間對您最近在清邁香格里拉大酒店的住宿發表評論。我很高興您在酒店度過了愉快的時光。 事實上，我們獨特的香格里拉發自內心的熱情好客，以及我們對卓越服務的堅定承諾，是我們脱穎而出的關鍵因素。同時，我已留意到您的評論，請放心，該事項已轉達給我們相關管理人員立即關注與處理。 在清邁香格里拉大酒店，我們將賓客滿意度放在第一位，您的評論會幫助我們確定可能需要我們關注的領域。我們期待儘快再次與您相逢。 如果有什麼我可以幫助您的，請隨時直接與我聯繫。 此致Gabriele Lombardo總經理
Utente anonimo
Camera Deluxe con 2 letti singoli
Soggiorno: apr 2025
Viaggio con amici
30 recensione
10/10
Eccezionale
Pubblicata: 25 mag 2025
Love how their hospitality to us. They’re attentive on our needs. Scanning through our bags every time we enter to the hotel.
Traduci
Risposta dalla struttura: 尊敬的顧客，感謝您抽出寶貴時間撰寫有關您最近入住我們酒店的評論。 歡迎您來到我們美麗的城市度假酒店。 我們香格里拉發自內心的熱情好客，以及我們對卓越服務的全心全意的承諾，是我們與眾不同的關鍵因素。 我們都期待着儘快與您再次相逢。 如果有什麼我可以幫助您的，請隨時直接與我聯繫。 此致， Gabriele Lombardo總經理
Utente ospite
Camera Deluxe King con vista piscina
Soggiorno: lug 2025
Famiglia
3 recensione
10/10
Eccezionale
Pubblicata: 24 ago 2025
Can’t wait to come back.
Traduci
Risposta dalla struttura: 尊敬的顧客，感謝您抽出寶貴時間撰寫有關您最近入住我們酒店的評論。 歡迎您來到我們美麗的城市度假酒店。 我們香格里拉發自內心的熱情好客，以及我們對卓越服務的全心全意的承諾，是我們與眾不同的關鍵因素。 我們都期待着儘快與您再次相逢。 如果有什麼我可以幫助您的，請隨時直接與我聯繫。 此致， Gabriele Lombardo總經理
Sanjaka
Camera Deluxe King
Soggiorno: lug 2025
Famiglia
5 recensione
9.0/10
Ottimo
Pubblicata: 16 ago 2025
Good hotel with friendly staff. However, the buffet was subpar; both the Horizon Club and breakfast buffets were average. It took a long time to replenish the food items. I expected better service from Shangri-La.
Traduci
Risposta dalla struttura: 尊敬的旅客感謝您抽出寶貴時間對您最近在清邁香格里拉大酒店的住宿發表評論。我很高興您在酒店度過了愉快的時光。 事實上，我們獨特的香格里拉發自內心的熱情好客，以及我們對卓越服務的堅定承諾，是我們脱穎而出的關鍵因素。同時，我已留意到您的評論，請放心，該事項已轉達給我們相關管理人員立即關注與處理。 在清邁香格里拉大酒店，我們將賓客滿意度放在第一位，您的評論會幫助我們確定可能需要我們關注的領域。我們期待儘快再次與您相逢。 如果有什麼我可以幫助您的，請隨時直接與我聯繫。 此致Gabriele Lombardo總經理
Utente ospite
Suite Executive King
Soggiorno: dic 2024
Famiglia
2 recensione
10/10
Eccezionale
Pubblicata: 22 feb 2025
We stayed at president suite. They provided a complimentary extra bed for the kids, sent us fruit basket and a giant bear soft toy on the bed to surprise the kids.
Traduci
Risposta dalla struttura: 尊敬的顧客，感謝您抽出寶貴時間撰寫有關您最近入住我們酒店的評論。 歡迎您來到我們美麗的城市度假酒店。 我們香格里拉發自內心的熱情好客，以及我們對卓越服務的全心全意的承諾，是我們與眾不同的關鍵因素。 我們都期待着儘快與您再次相逢。 如果有什麼我可以幫助您的，請隨時直接與我聯繫。 此致， Gabriele Lombardo總經理
Utente anonimo
Camera Deluxe con 2 letti singoli
Soggiorno: dic 2024
Famiglia
4 recensione
10/10
Eccezionale
Pubblicata: 21 apr 2025
Location Situated on Chang Klan Road, the hotel provides easy access to Chiang Mai’s attractions, including the Night Bazaar. While it’s slightly removed from the old city, guests appreciate its central yet tranquil setting.  Cleanliness The hotel maintains high standards of cleanliness, with guests frequently praising the immaculate rooms and public areas.  Service Service is attentive and professional, reflecting Shangri-La’s commitment to hospitality. Staff are known for their friendliness and efficiency, enhancing the overall guest experience.  Facilities The hotel boasts extensive facilities, including Chiang Mai’s largest free-form swimming pool, a well-equipped fitness center, and the renowned CHI Spa. Guests can also enjoy amenities like a tennis court, steam rooms, and a variety of dining options.  Overall, Shangri-La Chiang Mai combines comfort, convenience, and top-tier amenities, making it a standout choice for travelers seeking a refined stay in the city.
Traduci
Risposta dalla struttura: 尊敬的顧客，感謝您抽出寶貴時間撰寫有關您最近入住我們酒店的評論。 歡迎您來到我們美麗的城市度假酒店。 我們香格里拉發自內心的熱情好客，以及我們對卓越服務的全心全意的承諾，是我們與眾不同的關鍵因素。 我們都期待着儘快與您再次相逢。 如果有什麼我可以幫助您的，請隨時直接與我聯繫。 此致， Gabriele Lombardo總經理
Pi Ka Chu
Camera Premier con letto a due piazze
Soggiorno: dic 2024
Viaggio con amici
15 recensione
10/10
Eccezionale
Pubblicata: 14 feb 2025
We stayed in premier king room for 2 nights and it was amazing. With kids club and waterpark inside the resort, for sure both adults and kid will have something to do and enjoy their own ‘me time’ to relax. Hotel lobby is huge and heaps of cultural decors for Photo shots, room is very well maintained and very comfortable, a king bed and small single bed with cartoon characters quilt/bed cover for kid. My daughter surprised by Huge teddy bear once we entered the room. Breakfast and coffee was the best one we had in Chiang Mai so far, definitely deserved 6 stars for it. One downside is the water temperature in the pool and spa, pool was too cold even at the noon 12-1pm on sunny day and spa was too hot, staff claimed to be 41 degree, but I can feel it’s even hotter than nature hot spring in Japan that can boil eggs. Apart from the resort, location was very good too, there are a few nice restaurants and a small mall with BigC supermarket within 600m walking distance, love it. Will 200% come back again next time.
Traduci
6/9
Risposta dalla struttura: 尊敬的顧客，感謝您抽出寶貴時間撰寫有關您最近入住我們酒店的評論。 歡迎您來到我們美麗的城市度假酒店。 我們香格里拉發自內心的熱情好客，以及我們對卓越服務的全心全意的承諾，是我們與眾不同的關鍵因素。 我們都期待着儘快與您再次相逢。 如果有什麼我可以幫助您的，請隨時直接與我聯繫。 此致， Gabriele Lombardo總經理
Utente ospite
Camera Deluxe King
Soggiorno: dic 2024
Coppia
3 recensione
10/10
Eccezionale
Pubblicata: 21 gen 2025
The location of the hotel is right in the center of Chiang Mai, which is very convenient. I was upgraded to a Horizon Club room, giving us access to the Horizon Club on the 11th floor for drinks, breakfast, and supper before dinner. The service overall was great, but there were some issues. We were placed in a conjoined room, and on our last night, we were woken up by noisy guests who checked in late next door. I called the front desk to request that they move the guest to another room, but the staff member seemed unable to provide a solution. I had to take NyQuil to get back to sleep, only to be woken up again at 6 a.m. when the same guest slammed their door loudly. Additionally, we encountered another issue when a staff member entered the elevator with us, pressed the button to the basement, and laughed, forcing us to ride down unnecessarily. These incidents are unacceptable for a high-end hotel and significantly detracted from an otherwise good experience.
Traduci
Risposta dalla struttura: Dear Customer, Thank you for sharing your experience with us. We are pleased to hear that you enjoyed our central location and the benefits of the Horizon Club. However, we sincerely regret the disturbances you encountered during your stay.We understand how important a peaceful environment is for a comfortable visit, and we apologize for the inconvenience caused by the noise from the neighboring room. Your feedback regarding our response to this situation has been noted, and we will review our procedures to ensure a more effective resolution in the future.Additionally, we are truly sorry for the discomfort caused by the incident in the elevator. This does not reflect the level of professionalism we strive to uphold, and we will address this matter with our team to prevent such occurrences.Your insights are invaluable in helping us improve, and we appreciate the time you took to share them. We hope to have the opportunity to welcome you back for a much-improved experience.Yours sincerely,Gabriele LombardoGeneral Manager
ACY TAN
Camera Deluxe King con vista piscina
Soggiorno: gen 2025
Famiglia
1 recensione
8.0/10
Molto buono
Pubblicata: 9 mag 2025
Customer service was nice and responsible. Breakfast have variety choice also.
Traduci
Risposta dalla struttura: 尊敬的顧客，感謝您抽出寶貴時間撰寫有關您最近入住我們酒店的評論。 歡迎您來到我們美麗的城市度假酒店。 我們香格里拉發自內心的熱情好客，以及我們對卓越服務的全心全意的承諾，是我們與眾不同的關鍵因素。 我們都期待着儘快與您再次相逢。 如果有什麼我可以幫助您的，請隨時直接與我聯繫。 此致， Gabriele Lombardo總經理
Kris Krishnan
Camera Deluxe King
Soggiorno: mag 2025
Coppia
2 recensione
10/10
Eccezionale
Pubblicata: 25 giu 2025
Great stay thanks to the warm hospitality and pleasant surprises we received from everyone. Look forward to more stays here in the future. Thanks James, Ni, Apple :)You made her day!
Traduci
Risposta dalla struttura: 尊敬的顧客，感謝您抽出寶貴時間對您最近在清邁香格里拉大酒店的住宿發表評論。我很高興得知您在酒店度過了愉快的時光。 事實上，我們獨特的香格里拉發自內心的熱情好客，以及我們對卓越服務的堅定承諾，是我們脱穎而出的關鍵因素。同時，我已關注到您的評論，請放心，此事已轉交我們相關經理立即處理。 在清邁香格里拉大酒店，我們將賓客滿意度放在第一位，您的評論會幫助我們瞭解可能需要我們關注的領域。我們期待儘快再次與您相逢。 如果有什麼我可以幫助您的，請隨時直接與我聯繫。 此致Gabriele Lombardo總經理