HhungrybabydinoPros:
- Very friendly, attentive and helpful staff. When I checked in, they told me to add them to my WeChat so that we could send them messages during our stay. While we spoke Chinese, our Chinese was not great but the staff were very patient with us.
- They allowed us to leave our luggages with them as we were away for a trip to Emeishan and was only returning the day after.
- They also allowed us to arrange TaoBao delivery to the reception.
- Location is central, but it is not close to any metro. We do not recommend walking from the metro (Tianfu Square) if you have heavy or bulky luggages / bags.
- Relatively new hotel, so it is in good shape.
- Toiletries included toothbrush, toothpaste, comb, shower cap, and small bottles of shampoo, shower gel, hair conditioner and body lotion. There were also hotel slippers, enough pairs for 3 of us.
- Bed was very comfortable. It was firm enough but had a plush cover. The blanket was also very cosy.
- Aircon was very cold! Which is great for summer. But...see below for con.
- Reception was manned the whole time. 1 of us checked in at 6pm, then another 2 at 11pm, then we went out for supper and came back at 2am, and then when we checked out at 6:30am, the reception always had 1 or even 3 people!
Cons:
- We booked a Family Room meant for 4 people, although there were only 3 of us. When checking in, we discovered there were only 2 bath towels, and no hand towels or floor towel. We had to request for extra towels. Management should already have prepared the room according to the number of guests, and not wait for guests to request for basic necessities.
- We put the ”Do Not Disturb” sign up, because we did not want anyone entering our room. As we stayed 2 nights only, we did not require our towels to be replaced. Despite the ”Do Not Disturb” sign, someone came into our rooms and replaced our towels, removed our hand towel and floor towel, but did not replace them. This is dangerous because the expectation is that the ”Do Not Disturb” sign is respected. We felt that was an intrusion of our privacy.
- Same point as above - if there are hand and floor towels in the room, then if they should be replaced / exchanged and not removed.
- The toilet paper rolls are half the volume of what we are used to. For a Family Room, there should be at least 2 or 3 spare, depending on the number of days people are staying there. We had to ask for a new toilet roll after just one day and night of staying there.
- The floor could be cleaner. We felt that there was a slight stickiness to the floor and preferred to use the hotel slippers the whole time.
- While the aircon was cold, changing it by one degree would mean it was either too hot or too cold! So we kept having to adjust it quite a bit as the optimal temperature kept changing.
- When we left our luggages with the reception, they did not tag them. This is dangerous because it means they rely on people's honesty to not take bags which do not belong to them. This can be better managed by putting a label on each bag stating the name of the owner.
- No microwave. We wanted to heat leftover food up but could not.
- There was KTV the whole night from Saturday night until Sunday 6AM. We could hear the beats and melody in our room. We noticed that the reception provides earplugs. We are not sure if the KTV was from someone's room or from the second floor, but it was not soft. There should be some regulations to at least cut off the KTV service by 12am.
- There was a strong cigarette smell in the toilet, and also in the corridor. For the corridor, some fragrance should be sprayed. For the toilet, it appears to be a problem with the ventilation.
- Our towels had a cigarette smell as well. Perhaps from hanging too long in the toilet which smells like cigarettes? There was also a cigarette burn / stain on one of the bath towels.
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