Recensioni su Ascott Raffles City Chengdu

Name: Ascott Raffles City Chengdu
Address: No. 3 Section 4 of South Renmin Road, Wuhou District, Chengdu, Sichuan, 610041, China, No. 3 Section 4 of South Renmin Road, Mainland, Cina
Rating: 9.1

Ascott Raffles City Chengdu

No. 3 Section 4 of South Renmin Road, Wuhou District, Chengdu, Sichuan, 610041, ChinaDettagli hotel

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Corrispondenza del prezzo

Check-in

1 notte

Check-out

Camere e ospiti

Recensioni degli ospiti

9.1/10

Buono

1566 recensione

Recensioni verificate

Ubicazione9.1

Strutture e servizi9.0

Servizio9.1

Pulizia9.1

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Tutte le recensioni(1566)

Recensioni positive(1514)

Recensioni con foto/video(277)

Camere ampie(143)

Comodo per lo shopping(105)

Reception gentilissima(83)

Ideale per bambini(45)

Vicino alla metro(28)

Soggiornato diverse volte(25)

Ottima cucina(19)

Recensioni negative(52)

Chris Vineyard

Monolocale Deluxe Executive

Soggiorno: apr 2025

Famiglia

16 recensione

9.0/10

Ottimo

Pubblicata: 2 giu 2025

The room is very spacious. But require ¥500/room deposit. I booked for 3 rooms, but another room is on another floor. A bit inconvenience for us. Others no issue.

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dragonlily08

Two-Bedroom Deluxe Ultraman Theme Suite

Soggiorno: mar 2025

Famiglia

10 recensione

10.0/10

Eccezionale

Pubblicata: 28 apr 2025

The room was big and very spacious. It was nice to have our family get to be in the same room without crowding and limited space. The kitchen and laundry was functional. We were able to enjoy the pool and had a relaxing moment at the spa. Take outs and food delivery was so convenient since grocery and restaurants are within the building, no need to go out. You can also do shopping hassle free.

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6/12

Cschris73

Suite Deluxe (2 camera/e)

Soggiorno: feb 2025

Viaggio con amici

3 recensione

9.0/10

Ottimo

Pubblicata: 6 mag 2025

Huge rooms and clean. The washing machine & dryer fit in nicely

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vr36

Camera Deluxe singola

Soggiorno: apr 2025

Coppia

9 recensione

8.0/10

Molto buono

Pubblicata: 19 mag 2025

The breakfast was the greatest we had in China (including peanut butter or Nutella). We got an upgrade to one bedroom room which was huge. The staff is helpful, friendly and speaks English. Unfortunately, the windows in the room/breakfast area were extremely dirty from the outside. The views are not great but with dirty windows it gives very negative impression. I have never seen such dirty windows in any hotel in the world. Wifi was not working properly in the evenings.

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Risposta dalla struttura: Dear Guest, Greetings from Ascott Raffles City Chengdu! Thank you very much for your kindly feedback and we will keep up to provide a good service to our guests.At the same time, we sincerely apologize for the issues you encountered with the exterior window cleanliness and the WiFi connectivity in the evenings.Your feedback has been shared with our housekeeping and maintenance teams for immediate attention.We look forward welcoming you again in Ascott. Guest Service

Utente ospite

Camera Deluxe singola

Soggiorno: apr 2025

Solo

5 recensione

8.0/10

Molto buono

Pubblicata: 14 mag 2025

I was so excited for this trip. I arrived at the hotel and they couldn't even find my reservation, after sometime of having about 3 people to find my reservation, I was then put in a room that had dust on surfaces as if it hadn't been cleaned in a while. Check out~I informed them that I would be checking out a little after checkout time (30min), they said this was OK but when I came back the room was already locked and I had to go up and down to sort it out and retrieve my belongings. I really wish I had a better experience with the service.

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Risposta dalla struttura: Dear Guest, Greetings from Ascott Raffles City Chengdu! Thank you very much for your feedback and we will keep up to provide a good service to our guests. We look forward welcoming you again in Ascott. Guest Service

TeoJimmy

Camera Deluxe singola

Soggiorno: mar 2025

Lavoro

3 recensione

10.0/10

Eccezionale

Pubblicata: 30 mag 2025

Excellent service and well-kept, even after so many years of operation. Housekeeping service is also fantastic, providing me with additional bottled water for a person who requires a lot of hydration. Buffet breakfast for a service apartment is amazing.

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Ailin

Camera Executive Singola

Soggiorno: mar 2025

Solo

4 recensione

10.0/10

Eccezionale

Pubblicata: 19 apr 2025

Overall a good stay after initial discomfort. I was initially given a corner room with an odd long layout where the door opened to a fridge and study desk in the middle of a corridor with the bed at one end and an old empty cabinet at the other. Space around the bed was too cramped to place luggage, and there was no mini kitchen unlike photos of this room type. The hotel acceded to my second request for room change on the second day (saying it was full on the first).The changed room was as represented in the photos and I could sleep at ease without staring down a dark corridor. I liked that the room sound proofing was quite good, gym was well-equipped, pool was clean and functional.

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Ofan

Suite Deluxe (2 camera/e)

Soggiorno: feb 2025

Viaggio con amici

3 recensione

10.0/10

Eccezionale

Pubblicata: 9 mag 2025

The location and facilities are good. Breakfast varieties enable us to taste those local food that are spicy. The room is equipped with washing machine and dryer that enable us to clean our clothes.

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Dazza A

Camera Singola Deluxe (2 letti)

Soggiorno: feb 2025

Coppia

4 recensione

7.0/10

Pubblicata: 19 apr 2025

Whilst the service was pretty good, the room a good size, and the location above a mall offered good options for sourcing supplies and meals, the interior of the hotel was looking its age, and getting away from the location was a bit tiresome. There was no direct acceas to the subway; instead you had to walk through the shopping mall, walk down a shoddy street for about 3 mins past a busy construction site, and then cross one of the major thoroughfares of Chengdu, all the time on the lookout for the delivery riders. Not very good value for money.

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Risposta dalla struttura: Dear Guest, Thank you for taking the time to share your detailed feedback regarding your recent stay with us. We sincerely appreciate your kind remarks about our service, room size, and convenient location above the mall. Your constructive comments are invaluable in helping us enhance our guest experience. We deeply regret that certain aspects of your stay did not meet your expectations. Regarding the aging interior, we are actively working on renovation plans to modernize our facilities and ensure a more comfortable environment for our guests. Concerning the accessibility to the subway, we acknowledge the current inconvenience caused by the ongoing construction of Chengdu Line 18. The direct connection between the mall and the subway station is under renovation and is expected to reopen upon the completion of Line 18 in 2026. In the meantime, we apologize for the challenges posed by the temporary route, including the busy streets and construction site. Your safety and convenience are our top priorities, and we will continue to explore ways to improve access during this transitional period. We look forward welcoming you again in Ascott.

Axel TJY

Camera Singola Deluxe (2 letti)

Soggiorno: feb 2025

Viaggio con amici

4 recensione

9.5/10

Fantastico

Pubblicata: 31 mar 2025

Solid hotel and comfortable room with wonderful service. However, facilities could be modernised and improved. All in all a good experience with a very convenient location

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tayfun

Camera Singola Deluxe (2 letti)

Soggiorno: gen 2025

Lavoro

6 recensione

10.0/10

Eccezionale

Pubblicata: 28 apr 2025

I had a wonderful stay at this hotel. The location is very convenient, close to everything I needed. The reception staff were very friendly and helpful, making check-in and check-out easy and fast. The room was clean and comfortable. Overall, I had a great experience and would definitely stay here again. Highly recommend!

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Lim Eng Tien

Camera Executive Singola

Soggiorno: gen 2025

Coppia

1 recensione

7.0/10

Pubblicata: 2 mar 2025

Booked a non smoking room. But the room we got is full of cigarette smell! And worst there is ashes left by previous guest i supposed. So much for cleaning up the room before giving to the next guest. Feedback and they say will handle. Back after a day out, the ash is still there and room still smell badly. Was recommended by a friend. Guess i won't stay here again if I visit ChengDu.

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Risposta dalla struttura: Dear Guest, Greetings from Ascott Raffles City Chengdu! Thank you very much for your feedback. we are truly sorry that we didn't provide you with a prefect stay experience. we will keep up to provide a good service to our guests. We look forward welcoming you again in Ascott. Guest Service

Ryan Phang

Camera Singola Deluxe (2 letti)

Soggiorno: feb 2025

Lavoro

5 recensione

7.5/10

Pubblicata: 31 mar 2025

hot water is not strong enough and very weak in terms of heating, wasting time at bathroom

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H Matthias

Suite Executive (1 camera)

Soggiorno: lug 2024

Solo

43 recensione

9.0/10

Ottimo

Pubblicata: 12 ago 2024

Extremely excellent location - right above a shopping mall with the MRT a few mins' walk away. Room was nicely decorated, spacious, came with a fully equipped kitchen, washer, dryer, and large fridge. The living room was particularly spacious. The bathroom and separate walk in wardrobe were also nice! bath amenities were from Appelles. Some comments: swimming pool was terribly small, and Trip.com showed an "outdoor swimming pool" which turned out to be the shopping mall's fountain. TV was also very old, not smart, with pixelated/blur channels (which were also very limited). Lovely staff at reception: helped with calling my airline to cancel a flight as I had a change in plans. Breakfast was average.

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