Utente ospite
23 settembre 2022
The hallways were very tatty with holes in the wall. The apartment beds were like boards as the mattresses were very thin so not a good sleep at all. The upstairs toilet didn't flush. My 12-year-old son found a comb and more alarmingly an empty nos drug canister down the sofa when he was looking for his headphones. We called the company immediately and the man on the phone was horrified and said he would move us however we had unpacked, cooked dinner and had all our items everywhere so at 8pm at night we didn't think this would make for a good experience. The gentlemen on the phone said to take a picture, sent it in and someone would call us back on Tuesday. I had to call both Tuesday and Wednesday to be told they were waiting for the MD to come into the office to address the situation. Thursday evening, we received an email from this company....I would avoid these apartments and we certainly will not be staying here again. "Further to your message and subsequent telephone calls we are very sorry your son found these items down the sofa. As you can appreciate the weekends are extremely busy with our housekeepers cleaning between 30 and 40 apartments on a Saturday and again on a Sunday. This is by no means an excuse but can help explain that small issues like this can be missed when cleaning whole apartments rather than just a hotel room. I have spoken with all staff concerned to be extra vigilant and have also been informed that you were offered a move to another apartment which was declined. We really do apologise for this and hope it did not impact your stay too much. Kindest regards"
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