Spark by Hilton Chattanooga Downtown

It's not recommended they are not a great hotel I would not give them my money couldn't even cancel my booking never again

I hate leaving bad reviews on "Hilton" properties, but I had my worst experience in over 10+ years here. It started off with one elevator out of service, and the other one behaving strangely. I thought no biggie, I will just get some exercise on the stairs. The next day the power goes out in the entire building. This was a bummer for me since I was trying to work in my room on my laptop. As I went down to the lobby to find out what was going on, I saw several large bugs (over an inch) on the floor. I saw many people decide not to check in while the power was out. Finally the straw that broke the camel's back was they decided to do "room service" on my room while the DND sign was on my door. MAYBE I could have let even this invasion of privacy slide, but they threw away some of my belongings. It was at this point I decided to cut my stay here short by three days. However more poor customer service to come as I try and get checked out. They make me stay an extra night since this occurred after 3pm. I tried to make my case that I wasn't leaving on a whim and that the service here is unbecoming of a Hilton property, no matter if it is a budget brand or not. He doubled down and said "they have pictures of the room". I guess that means that standard practice for room service is to take pictures of all your belongings (not sure if that's even legal with the DND on the door). Or maybe they knew they f'ed up and were already in CYA mode. Either way he refused to shorten the stay to the two nights I had spent there and told me to call corporate. Calling corporate sort of helped because they did shorten it to two days, but ultimately did not make a difference since I paid with points, which apparently you can't get back anyways. I think I could have done better with the $600 in points.