Hotel Holiday Inn Express a Chatham County

This Spring Hill Suites is below par in Guest Service & safety. We were in our room around 9:00pm when we heard two people outside our door trying to get into our room. They turned the door handle numerous times, loudly knocked on our door and said this was their room. My husband told them, through the door, that they were at the wrong room. A short time later, the 2 people came back with what sounded like a male employee & stood outside our door talking. My husband called the front desk to let them know someone had tried to get into our room & claimed the room was theirs. The person at the front desk made it clear that she didn’t care & wasn’t going to do anything about it. He asked to speak with a manager and she said there were no managers at the hotel. A man from the front desk then called our room and asked what our names were. When my wife asked him why he was asking for our names, he hung up on her. My husband is a Marriott Lifetime Gold Elite member & we have stayed at Marriott properties for over 30 years. Before this stay we have never felt unsafe in Marriott properties and we have never been treated this disrespectfully before. This is unacceptable from Marriott/Bonvoy.

Upon arrival one elevator was out of service and was still out upon my departure. I’ve read other reviews that indicate this elevator has been out for weeks! What are they thinking? The remaining elevator was extremely slow, and the operation of the door was jamming back and forth. The floor selection buttons inside the one operating elevator had to be engaged several times to finally choose your target floor. I did not determine the following until Sunday morning, but my shower had not been cleaned as there were hairs in several locations or the shower. Notwithstanding that I rinsed it out to prepare for a shower, and I was never able to acquire hot water. As I was in the area to officiate a funeral I contacted the funeral and they offered their shower to me for preparation. I the middle of all of this, I went down for breakfast which was abysmal. OJ sower. Two drink buttons were closed out of service. The sausage links were resting in lukewarm water, not hot, but lukewarm. The muffins had freezer/refrigerator “burn” tasted horrible. I tried the cereal but the milk was lukewarm, horrible. I decided to opt for the Cracker Barrel a half a mile away, and ran into three couples I recognized from your hotel, because your breakfast was so bad. Upon return from CB, we learned that the one operating elevator was now out of service. Leaving your customers to walk up to six flights of stairs. I was told a technician was requested. I had just had knee surgery one week earlier so walking up to my room was a daunting challenge. After 45 mins I started the journey to the fifth floor to my room. A humbling, challenging twenty minutes. After I packed to go to the funeral for a shower, the one elevator had been repaired now operational. Lastly, I was grateful for the pool and hot tub, as there are so few open now, these were. Although the hot tub was operational, it was not hot at all, so not very much help to my aching knees. Not a very good stay at all. Just received a response to Hilton Corporate, as I am a Hilton Diamond, from the manager, and I quote, “We hope you will consider staying with us again in the future.” Are you kidding me? At $154 for the above, and you want me to spend more money with you? STAY AWAY FROM THIS HOTEL!

Soggiornando in Econo Lodge di Savannah (Gateway Village), potrai raggiungere a piedi Savannah Festival Outlet Center e sarai ad appena 3 minuti di auto da Coastal Georgia Botanical Gardens. Questo hotel si trova a 12,1 km da Armstrong Atlantic State University e 13 km da St Joseph's Hospital.Avrai a disposizione utili servizi come il Wi-Fi gratuito, una TV nelle aree comuni e l'assistenza per la prenotazione di tour e biglietti.La colazione continentale viene servita gratuitamente nei giorni feriali dalle ore 06:00 alle ore 09:00.Potrai usufruire di una reception aperta 24 ore su 24, personale poliglotta e una cassetta di sicurezza presso la reception. Il un parcheggio gratuito è disponibile in loco.Soggiorna in una delle 119 camere della struttura, complete di TV a schermo piatto. Riposati su un comodo letto con materasso a doppio strato e biancheria da letto di alta qualità. Il Wi-Fi gratuito ti consente di restare in contatto con il mondo, mentre la TV con canali via cavo è l'ideale per concedersi un po' di svago. Il bagno in camera dispone di combinazione doccia/vasca, set di cortesia gratuiti e asciugacapelli.

This hotel is beautiful and clean, and the staff is amazing. The beds are comfortable and the rooms are spacious. The morning breakfast was delicious and they made omelettes and pancakes to order. One of the servers, a man named blue, referred us to Geneva‘s fried chicken, which is an incredible fried chicken restaurant. We were looking for a more authentic experience here in Savannah instead of just going to a tourist restaurant. Blue was loving and kind and full of positivity and worked very hard. He made this hotel an incredible experience. I highly recommend this hotel!