Clarion Pointe Charleston - West Ashley

It was a clean room and quiet. There needs to be a better selection of breakfast.

Clean

Clarion Hotel, Charleston SC Requesting a full refund, we checked in May 24th around 1:30pm. Booked 2 rooms, first Room (416) AC wasn’t working and it was extremely hot, stuffy and old smell. The bathroom bathtub would fill up while taking a shower. They basically sold us the room knowing the AC wasn’t working. Front desk agent came into room trying to fix knowing it was nothing he could have done. The hotel was sold out, so he couldn’t move us it was already after midnight and the room was unbearable. He brought us 2 fans, one fan was full of dust the second fan was a desk fan. The outlets were ***** so the plug kept coming out so the fan didn’t work. Agent stopped me as I was going outside stating they had a cancellation he could move us in 15 mins and they would bring us the new key. We waited 30 mins no one showed up so I go back to the front desk and now it’s a new agent. She was nice she had our key ready for us. We moved out of the room after packing all of our things it’s now 1am. They moved us to 217, yes the AC is working. As we are walking back to the bedroom it’s big dip in the floor we could have twisted our ankles. The toilet had an extremely slow flush. The bed was about to fall apart. Our 2nd Room 322 with small Children the TV didn’t work in the bedroom they had to sleep in the living room. This hotel is in bad shape and not worth $250 per night. The elevator is accident waiting to happen. Extremely slow and outdated.

The price is not justified. Given the price-point of $200+ per night, I can't recommend this hotel to anyone. If this had hovered more in the low-$100 range it probably would have been okay-ish. As it stands, the room was incredibly warm despite the thermostat being turned down. The shower had zero cold water whatsoever. I mean, the shower had 2 temperatures, scalding hot and face of the sun. That's it. The toilet was wobbly, I noticed sombody had repaired this by shoving a piece of folded paper under it. The bathroom was in the process of a remodel I assume, since the wiring for the lights was exposed with open wall showing. Again, at a budget price, these are all things you can shrug off. As it is, there is nothing of note close enough to justify that price in that condition. On the plus side, everyone there was incredibly friendly.

This is the grossest hotel I have ever ever stayed in. Bloodstained furniture. Stains on the sheets. ***** and other hair in the bathroom as well as stains in the toilet appn check-in. Worst experience ever.

Mr. Burke was a wonderful cook and greater. He was very polite and helped with everything. 🇺🇸The staff was “very polite”. Room was clean, comfortable. Missed not having the pool. Need more housekeeping staff. A toaster maybe. Overall…great week. Thank You