Grand Bohemian Hotel Charleston, Autograph Collection

Im sorry a room without a window is not legal. We felt claustrophobic, not safe and unable to get fresh air for my hot flash at night and unable to see if was raining outside. The hotel is nice, staff is friendly and location is good. But in all our travels we have never had a room with no window. This is not legal in most states and actually not legal for private residences in SC, so why would a $500 a night hotel think this is ok for paying guests at a luxury hotel. The hotel appeared half empty, so we felt they gave us the worst room on purpose because we used points rather the cash.

Incredible service from beginning to end. I would particularly like to call out Brian who works in valet and Eric who works in the wine bar who have present presented amazing service with fantastic attitudes. They made us really feel at home.

Had an amazing experience at the Grand Bohemian. The staff were incredibly helpful and resourceful, especially the valet named Shea who helped me plan out my beach trip for the day and told me the best spots to go to for food and beach gear!!

The Grand Bohemian Hotel is absolutely beautiful, and the art collection throughout the property is fantastic—it really gives the hotel a unique personality and charm. Breakfast was surprisingly delicious. At first, I was a little disappointed when I saw the restaurant—it looked more like a Starbucks crossed with a convenience store than the lavish room I was expecting (maybe because the Orlando location is so great). But it turned out to be one of those “don’t judge a book by its cover” situations because the food itself was excellent. The rooftop restaurant should have been spectacular given the views and atmosphere, but unfortunately the food felt more like standard “hotel food” than something special. That being said, the hotel overall is wonderful, even if the AC in my room didn’t quite keep up. Beautiful, unique, and worth the stay—just a few small tweaks away from being truly perfect.

Three pairs of AirPods went missing from our room. The manager and front desk staff showed zero empathy and didn’t attempt to help us. We called several times and received no calls back. We finally went in person and the lady at the front desk didn’t seem to care or try and help us. Would never stay here again.

I’m going to start this review with the fact that I work for a luxury boutique hotel and I do not see service like this every day. I arrived at the hotel with my friends on Sunday afternoon (around 1pm) and was immediately greeted by the wonderful valet (I regret not getting their names, because every single valet man was fantastic. We specifically love the blonde young man with curly hair who is going to Colorado this week, HAVE FUN)! After handing over the keys, we walked in and were greeted by Mikayla, the wonderful front desk agent, who informed us the room was not ready yet. That was no problem at all, they kindly held our luggage, gave us a glass of champagne, and kindly recommended fun activities to do in the meantime. In comes Eric, the property’s Sommelier; he greeted us warmly while setting up for their in-house wine class. He told us he had some spots open and would love for us to join him, which we decided to do. In the meantime, we headed up to Eleve (the property’s rooftop bar and restaurant) for a French 75 to commemorate our first time in Charleston. Our server, G, was so darling. He took our order quickly and had us out in time for the 2 pm wine class. Downstairs at a long, family style table, Eric explained to us the difference between 4 red wines and guided us in creating our own custom blend, which he then bottled and labeled with our chosen picture that we emailed to him ahead of time. So worth the money and a great bonding experience with friends. Eric was an absolute pro; knowledgeable, funny, personable, and patient. I’d also love to note that our room was ready halfway through the class and we received a text from Mikayla who had the keys waiting for us and our luggage brought to the room! After a long day of exploring, we ended back up at Eleve, where we had another delicious cocktail and chocolate cake. Our server, Ava, was a doll. She was quick, kind, and very personable (a theme between all the staff). Best way to end our night! Day 2, we had a fantastic breakfast in Maison Cafe (their breakfast restaurant) and had the perfect start to another day of exploring. Later that night we ended back up in Eleve (what a shock) and had the pleasure of meeting Nina (“Cash”), their fantastic food and beverage manager, who checked on us personally multiple times. She had nothing to worry about though, because we were in the hands of the incomparable Allen. He was our bubbly, sweet server for the night. He greeted us with the warmest smile and explained the menu and Happy Hour thoroughly. We were thrilled to see Ava and G again, lovely as ever. The Kessler Marg, fried calamari, and oysters were the perfect night cap. I know this review is long enough as is, but I just want to sincerely thank everyone for the phenomenal service from start to finish. I loved our short trip to Charleston, even though i’ve never sweat so much in my life, I will definitely be back.