Hotel in zona 16th St & South Mountain Ave, Chandler

I loved this hotel it’s in a great location in Arizona I felt safe with my kids the rooms and hotel are very nice and clean I have no complaints to be honest I booked here twice and if I’m ever in Phoenix again I’ll probably rebook this hotel I think the only thing it’s missing is a microwave

The rooms are great - well thought out and very comfortable. Very clean. Shula Steakhouse was fabulous- cost $100+ per person. The ****** was fun and well staffed. The concert venue is great. Overall we would definitely go there again! We look forward to going back.

We have been coming here for years and it’s like our family’s home from home. Lovely hotel staff are friendly and the setting is beautiful. Would highly recommended it. Booked my wife for a spa treatment which she loved. Rooms are very nice and the hotel offers a free shuttle bus to the outlet mall and ****** just down the road. And being slightly outside the city and away from the highway makes it very peaceful and quiet.

Decent member rates, clean, friendly, comfortable. Check in/out was available via email and made it quick and easy. Pool and jacuzzi were simple and pleasant. Would definitely stay again! The only 2 things that were odd about my room for such a well-known classy hotel chain was that there was no microwave in the room (which may have been overlooked when booking the room), but more importantly, there were parts of the floor/floor boards that weren't level, which should probably be looked into.

Il personale era molto cordiale e sempre disponibile. C'era un sacco di parcheggio. Le camere sono spaziose ei letti comodi.

My experience at this location was phenomenal! My husband and I were coming off a 3 day hiking expedition in the Grand Canyon and planned to drive further south to Saguaro NP and wanted a nice place to rest inbetween, but it also happened to be our 10yr wedding anniversary (Jan 14th). I called a few hours in advance and spoke to Elijah at the front desk to see if there was a romance package I could book last minute. He wasn't sure, BUT when we arrived he had spoken to his manager and was able to secure us an upgraded room and a small bottle of wine for our anniversary. We were thrilled and Elijah was so sweet to get something worked out last minute on our behalf. Besides our excellent experience, the hotel itself was clean and well-located with several nearby restaurants. I can't recommend this hotel enough! Thank you!

Assolutamente non quello che ci aspettavamo da un Hilton. Le camere non venivano pulite correttamente, le bottiglie d'acqua usate si trovavano nel frigo e dietro lo sgabello. Arco e freccia affilati come rasoi trovati nell'armadio e il termostato era difettoso e continuava a dire batterie scariche anche quando le batterie nuove di zecca venivano inserite DUE VOLTE. La porta principale non si è nemmeno chiusa e il team di manutenzione è dovuto venire a togliere la porta e sostituirla. Lauren è stata fantastica nell'aiutarci durante l'intero viaggio.

This was the worst stay I’ve had in Phoenix metro area. I have stayed at 63 different hotels in the Phoenix metro area in the last year, and though there’s other bad hotels out here, this one feels deliberate in its intention. There are some obvious staffing issues at this facility, with the exception of front desk Bob who was very professional and comes across as very experienced. My issue was a simple one really, one that most hotels would never stoop to. (Disclaimer, I am a Marriott employee, and as a manager myself am afforded discounted room stays) we had a small house fire 2 years ago that put us in hotels ( I was with Hilton group then but same deal there) for a month or so. As I result I started my blog which I can not advertise here but I reach thousands of Marriott guests 3 times a week writing reviews of area hotels. I will stay at 3 different hotels a week because I have 2 jobs and 1 overnight 4 days a week. I don’t bother renting an apartment or house for the moment this is much cheaper and no upkeep. I know everything about the hotel business. I’ve been a general manager of the knickerbocker in Chicago in the 90’s and have held every single position possible over the last nearly 40 years in this business. So when I say I know what is supposed to happen at the front of the house and the back of the house you can count on my professional accuracy. So I was really disappointed with this hotel’s extremely unprofessional approach to what I viewed as a “customer comes last” policy. Like I said, the issue would have been a nonissue at every other major Marriott in the area ( granted this is a tiny hotel, they still should follow our standards) but I checked in early and front desk Brandon insisted I pay double for the discounted room. No other hotel would have even brought up the early check-in and I check in to my hotel every time at the same time of day. Brandon said he wouldn’t budge. I was even kind enough to explain “you can ask a guest to double pay but we usually only reserve that policy for situations where granting the guest the courtesy of early check-in will cost the hotel. But since this is a vacant ready room and the hotel will not be able to sell the room prior to check in we always accommodate the guests needs, because it costs nothing of the hotel”. Brandon looked at my like I had two heads. He clearly didn’t understand this simple principle followed by all the rest of us. But I paid it because I would be charged anyway for late cancellation. I figured the next day (‘Monday) I’ll explain to the manager and get my money back. HA. Lol. I was sadly mistaken there. Thomas Munoz the manger of the hotel, doubled down Brandon’s view of telling me how many hours before regular check in it was and that because of that “he had to charge me”. I said ok but...then I repeated the economics lesson I was kind enough to share with his front desk associate. I got the same blank stare. Funny thing is I know that these 2 guy

We went to Arizona for a school trip. The majority of the team stayed at this hotel. The staff was very accommodating and welcoming. The room we had was comfortable and had everything we needed stocked. The pool was clean. There is plenty of parking. Oh and wow what a sunrise!! I would definitely stay here with my family again.