Grand Hôtel des Alpes

فندق جميل ، موقع ممتاز في قلب السنتر ، طاقم العمل ودود ومتعاون جداً شكراً لكم جميعا

推薦一下霞慕尼的這家酒店，格蘭德，就在小鎮中心街道臨河，離纜車站步行幾分鐘。但我推薦原因不是位置，是難得硬件條件好的酒店，服務這麼得體和用心。因為酒店在中心，霞慕尼很多街道10:30-6:00限車進入，很多路段又是狹窄的單行，我昨天在繞了幾條路無果情況下打電話給酒店，服務人員很清晰的給我GPS座標，一路指引我開到酒店私人停車場，讓工作人員去接應我。到了之後，很貼心的介紹，聊天，當問我要不要預訂一下當地好吃的晚餐時，我説，不需要了，我要控制體重……前台女士幽默的自嘲説，哦，你怎麼也我們法國女人一樣了，錯過了多少美食！入住時問我來自哪裡？説北京是個大城市吧，我們衹有 1 萬人而已……知道我休息下要去SPA又貼心的給我畫地圖，讓我回房間休息換衣服。而今早，當酒店服務人員給我端上來做的Omelette和咖啡，看着擺盤和拉花，這真是我吃過自助早餐裏最有誠意的了，感覺每一分鐘都被舒適的用心對待了，這種服務才是最好的體驗！而酒店裝修風格也是我喜歡的老式的，但是也是明媚的，乾燥的，有漂亮露台能看到雪山的。

I’m beginning this with a disclaimer that we booked this through Amex Travel. In France; it seems it shows up as being booked through *******. Any seasoned traveler knows this can mean difficulty in your travel due to their policies. We had a very difficult time finding this hotel when we were driving in. I don’t think we received the initial email that the hotel sends prior to arrival due to booking through Amex travel. We called and it took quite some time, but we finally found the little sign and the parking garage. Francesca did everything in her power to ensure we found the hotel including walking out in the cold and guiding us into the garage as she learned we were trying to be on time for a massage appointment. She quickly had someone gather our luggage and whisked us away to tell us all the important notes. Throughout our stay, she did our best to address the adversity we faced. The room was beautiful and the hotel is truly in the center of town near all restaurants. This seems good until you had an experience like we had. We returned to our room around 10pm and planned to have a restful night to be ready for our paragliding the next day. This was FAR from what happened. Being in the center of town means hearing ALL the people leave the bars. I initially called the reception around 12:15pm to ask if this was normal. The reception explained it was Thursday night, so this usually calmed down around 1:00am and he apologized. I again called at 2:00am because the noise CONTINUED and the reception said the police didn’t come and there was nothing that could be done about the noise. The last screen shot I took on my phone to properly notate how late it was that we couldn’t fall asleep due to noise was 3:15am. The next morning, we slept too late to have breakfast (again getting around 6 hours of sleep). The reception listened to our concerns but told us there was nothing they could do, they couldn’t move us as the hotel was fully booked. We were provided a set of earplugs and wished good luck for the coming night. Moving on to the second night, the noise wasn’t quite as bad but still loud. We stayed in Paris and it wasn’t as loud as it was in Chamonix. Essentially we were comped our parking fee and 2 beers. Truthfully, this doesn’t compensate for not resting 2 nights in a row in a 5 star hotel. This was THE hotel I was excited about for our trip. This was THE hotel I splurged on. This was THE place I was the most excited about for our trip and it turned out to be the worst stay. I am not an old person just being ornery. I am 29 years old, so when I say it was loud, I know I’m not exaggerating. If you want to REST during your stay, pick another location to stay at for $500/night or either require that they reserve your room for the river side of the hotel and it will hopefully be more quiet. When we return to Chamonix, we won’t stay here.