Hotel in zona Lake Pingganon, Cebu

This visit to Marco Polo truly saddened me. If you read some of my past reviews of this hotel I noted it was my favorite place to stay anywhere in the world. This was my first post Covid visit and I was shocked and disappointed. - Basic maintenance has not been completed. For example, there is a glass elevator that goes to Blu their rooftop restaurant. This elevator was out of order and when I asked why I was told “Covid.” Covid travel restrictions were lifted a long time ago and that’s no excuse. In a second example, we returned to our room after a long night and the key did not work. It turned out the battery in the electronic device on the door needed to be replaced and the front desk understand the issue immediately, so this must happen often. Good hotels replace these batteries on a schedule so the guests never suffer from dead batteries. - Service, which used to be outstanding?@, is now unacceptable. First, the English language skills of most employees we encountered were sub par. Second, the person who checked me in was being trained, so the check in process was very slow. Third, service at the poolside bar during lunch was slow, the waitstaff inattentive and they failed to include my banana shake on the bill so as we are leaving the grab us and give us a second bill to pay. Fourth, service at breakfast was terrible. I had to ask for black tea three times before I got it, seeking some out 3 times as no one ever came to check on us. When we arrived around 9 AM there was no bacon (later replenished with bacon that looked so bad I did not even try it, fatty and not crisp), there was 1 banana, which was never replenished, there were no juice glasses (later replenished). The food quality was adequate but not nearly up to pre-Covid standards. Overall the service was lacking. - I was also disappointed that the lobby lounge, which used to have live music every night now has piano music only and only 1 night per week I am told. - There was a cart of dirty linens in our hallway both days Some of these things are not expensive or hard to fix. It doesn’t cost a lot to have live music in the lounge nightly as there are lots of singers groups looking for opportunities. It doesn’t cost a lot to make sure you change door card batteries regularly Others are basic requirements if doing business. For example you don’t leave a glass elevator to one of the most expensive restaurants in Cebu out of order for month/years. I am purchasing a condo unit in Marco Polo residences and expected to regularly visit the hotel for meals/drinks, but if this is the quality and service we can expect, then I will not be utilizing their services.

Good location with wide range of amenities. Hotel and room itself are clean, well-maintained with good internet connection. I came with my spouse and small kids, employees (like Riza and Girlie) were helpful and attentive to our needs. My family felt at home during our stay. Everything was very convenient. Good value for money.

Checking in was quite difficult and we were asked several times for our passport. There was a chemical smell in the hotel because they were painting the hotel garage floor. The room was okay although there were small cockroaches in the bathroom and the room has no refrigerator which was very disappointing. A mediocre hotel

The location is very strategic and easy to find. From the hotel you can go arround the town conveniently. You can find a lot resto and fast food chains outside so less hassle. The downside with our experience was that the room wasn’t spacious enough because we had 2 luggages and we were opening it the whole time. We stayed for 2 nights. Although if we didn't have a lot things with us, that should be fine. Another was that of the shower, the running water wasn’t so convenient. It took a little bit long for us to get our shower done. Hospitable staff though! In the picture, we really had a lot of things going on. We sorted out some goods to give to our relatives who were in cebu and we just had arrive at this time. 🤣

L'hotel più economico che potessi trovare. Rimasto per 15 giorni. Le camere erano al quarto piano bellissime e pulite. Dico le camere perché la metà strada attraverso il nostro soggiorno il nostro aria condizionata è uscito così siamo stati trasferiti (gratuito) in un'altra stanza. I dipendenti erano tutti gentili e disposti ad aiutare con tutto quello che avevamo bisogno. La posizione è bella. Quasi vicino al centro commerciale Ayala e l'area generale è sicura e facile da navigare/trovare il trasporto sotto forma di jeep o autobus. La decorazione è un po' insolita e antiquata. Quel beige sulle pareti è l'unica cosa che non mi piace. Non è affatto un hotel 5 stelle, ma è un'operazione per il suo prezzo(15 euro per notte) chiunque sarebbe stupido passare. Lo consiglio a chiunque voglia visitare Cebu su un bilancio. Non abbiamo gustato la loro cucina o visitare il loro giardino.

Le darei un 3/5 per il mio soggiorno di 3 notti! Le camere erano pulite e tranquille. E' lontano dalla musica alta o dal rumore da altrove. Le camere sono nuove anche. E' economico per cui si ottiene quello che hai pagato. Il personale del Front Desk può essere un po' più accogliente per essere onesti, e si prenderà cura di voi quando passi alla Reception, soprattutto durante il turno di ore del pomeriggio, la ragazza e il ragazzo e i due ragazze del mattino sono la persona più fredda. Penso che ciò che manca! Troveranno difficile da salutare anche un ciao o un saluto! Dovrebbero imparare dal personale degli hotel 3 stelle a Bohol o Palawan. Anche se il loro hotel non è nuovo, nemmeno usciranno dall'esperienza con un sincero e accogliente sorriso. Se si trova in un budget e non si tratta di problemi con personale scomodo, questo hotel è consigliato!

Checked in at 5:40 PM, I booked for queen-sized but it’s not available they said booking isn’t guaranteed. So if you want to get the room that you want, check in on time. We settled in a 2 single-bed room for a night (Room 922) and requested to be transferred on queen sized bed the next day (Room 613) which took awhile btw, if you have errands transferring of rooms is a hassle. Anyway, room 922 was noisy at night as it is facing the port area which is in operation 24/7. TV was ok at first but later on it didn’t work, signal interruption. When entering the room, I always check the sheets first for stains and bedbugs. No bugs but the bedsheets had stains, I don’t know how they did their laundry but they aren’t doing a good job removing the dirt. When we were transferred to 613 the sheets were heavily stained, I requested it to be changed good thing they changed it right away. Bathroom tissue was low quality, bring your own if you’re very particular with tissues. Breakfast was mediocre. Wifi was spotty. AC unit worked well. Staff were courteous and location was good, just across SM Cebu/ North Bus Terminal. Will I come back? For location and just one night stay maybe yes. For other reasons, no.

È al centro di alcune diverse aree di attrazione, quindi ha funzionato bene per me personalmente. San Valentino è uno svantaggio per chi viaggia da solo basandosi solo sui ristoranti. Questo perché è occupato e con offerte speciali per due. Ero al ristorante della bistecca che praticamente faceva pagare lo stesso importo per meno cibo con solo un menu alla carta come opzione e nessuna modifica per ottenere gli articoli offerti nel menu fisso. Indipendentemente da ciò, il personale di Twilight, della piscina, della reception e della porta/concierge è molto gentile e disponibile. Le camere sono un po' vecchie ma estremamente pulite e attrezzate. I panorami e le aree salotto sono bellissimi. Il traffico a Cebu è piuttosto agitato, ma sono rimasta lontana dalla NewTown a causa del traffico di San Valentino. Si consiglia una guida turistica per la giornata poiché ci sono così tante direzioni da percorrere. L'hotel in sé aveva il miglior rapporto qualità-prezzo e servizi per la zona.

Mi sono trovato un hotel vicino all'aeroporto e vicino al ristorante e al ristorante durante un recente viaggio a Cebu. Il mio soggiorno di solito ha avuto un grande aumento dei prezzi e, poiché era lontano dall'aeroporto, ho cercato un nuovo hotel. Ho vissuto in altri hotel vicino a Felicity e ho pensato che i prezzi fossero un po' elevati per gli hotel senza piscina. Li ho accantonati mentre sfogliavo Google Maps e li ho chiamati. E'bello che avessero una vacanza, quindi mi sono trasferito dal sito del cliente all'hotel. Mi sono piacevolmente sorpreso dal lobby luminoso. Tuttavia, la camera singola aveva un'ampia disposizione con il bacino dietro la porta, ma non all'interno del bagno. Eppure era di valore per i soldi perché aveva acqua calda e fredda, aria condizionata, frigorifero, TV a schermo piatto e fogli puliti. Beh, la maggior parte del rumore proveniva da colleghi che camminavano attraverso i corridoi dopo aver fatto bar crawls, immagino. Inoltre, l'hotel è un grande valore per i soldi. Sono ansioso di rimanere con loro in viaggi futuri.

Amazing spa service with amazing result for lobby. Look Sunset bar was strategically located next to the swimming pool and the infinity view of the ocean. Dinner buffet was surprisingly romantic, situated in the garden next to the bay front left the ambience however, they need to consider to pack their table and chair later not when the guest are still having their dinner so attitude was great everyone’s greeting you and treating you l with friendly and welcoming attitude:From the front doorman to the kitchen stuff you met at the corridor. Since Ball is the heart of energy after 8 pm with the set up of pool, table, darts and acoustic band at the night, the other part of the result were quiet and not so happening .. the room facing sea with amazing view come with the one chair balcony which supposed to be 2. there’s a tiny bit of smell on the right side bed if you’re sleeping there close to the wall of the bathroom.