Hotel in zona Hango Hill, Castletown

I'd say overall a good hotel. Placed perfectly on the promenade for an early morning walk. Reception is clean and modern and the lounge area a great place to relax. The food, both Breakfast and evening meal were top class. Great, attentive service to boot. The room itself was decent. Two slightly negative observations. Throughout my 2 days there was a damp, musty smell emanating from the bathroom. Windows open during the day dealt with it. On the second day at 5.45 am there was an almighty bang and loud rattling banging which sounded like a boiler or pipes. I was at the back of the hotel which is also a little noisy. I will be back in September and will stay again however I will ask for a front facing room.

We booked a suite and stayed in room 102 for 1 night as we were visiting for a friend’s wedding. Everything was faultless, our room was lovely with an impressive bathroom, robes, amazing sea view, complimentary mini bar, but what really made our stay was the wonderful customer service. Our flight in was very early, we called ahead to see if we could have an earlier check in which was honoured, we were so grateful for this as we were very tired from travelling. The breakfast was delicious, a choice of cooked breakfasts and continental buffet. A very much enjoyable and relaxing stay, thank you The Halvard, we’d most definitely book again.

La posizione è buona, ma il personale è difficile da raggiungere.Il riscaldamento non funziona bene

Voto molto alto per la posizione e vicinanza a tutti i mezzi di trasporto con cui è possibile visitare l’isola intera (bus, treno, tram elettrico) e alla zona pedonale con negozi, pub, supermercati. L’albergo dopo la prima buona impressione di zona bar e ristorante, si presenta per quello che è un albergo bisognoso assolutamente di ammodernamento e manutenzione: pavimenti scricchiolanti e in discesa in camera, infissi che lasciano passare aria, moquette fortemente macchiata e con buchi nei corridoi e scale. Pulizia comunque buona. Colazione all’inglese nella norma seppur con scelta limitata. Ristorante discreto, valido quando non si ha voglia di muoversi per mangiare ma attenzione che alle 10.00 la cucina chiude!! Un consiglio: prenotate camera vista mare. Noi al 4.piano avevamo splendida vista su tutta la baia!!

Booked 8 days stay in Douglas IOM at HQ Bar & Restaurant in one of their flat/homes ?? I instructed them I would have 2 senior gentlemen and was looking for easy access, a family room was offered sleeping 6 (so I thought), turned out it would only sleep 5 at a push, 1 king size bed, 2 single and sofa bed. But this had no bearing as we were 3. In booking the accommodation directly with HQ Bar I thought this would be on their premises, not so as mentioned before, a family room offered in a converted house. When we arrived we were told to head down a steep incline to our destination flat/room/ hotel?? On entry through a dodgy front door (which became an issue throughout our stay) then on through a corridor into our room, it be came clear how cold the room was when we entered. 1. No heating in spite of the radiator’s thermostat set at 5, towel radiator not on, was told due to the hot weather they had. 2. No fridge, again told hotel “does not” provide fridge. 3. No Bath mat was told would get one. Point 1. Having mentioned I had seniors radiators SHOULD BE ON especially the towel rail, no one wants damp hand or bath towels not to mention guests catching a cold. This was meant to be a family room catering for families, lack of the basic. Point 2. Having mentioned no fridge surely being a “family room” there would / should have been one especially if there were babies / children ie milk, etc, I’m my case it would be used to keep my insulin in. Point 3. No bath mat essential when having a seniors around was told it be will looked into. All three points made clear to the owners. After my issue were raised on more than one occasion things happened. Heating was turned on, towel rail not working the fix it man turned up and heat in towel rail restored. A fridge suddenly appeared which was a borrowed one which lasted 3 days and broke down, a new replacement arrived 2 days later a day before we were to depart. During the times there was no fridge available my insulin was stored on H&Q premises either in the fridge behind the bar or in the fridge in the kitchen, but a few of the staff didn’t know where when I came to retrieve my medication. The bath mat I found stuck behind the towel rail had seen better days and was filthy but we had to use it for safety reasons. House keeping was a quick replacement of towels and beds made up. The toilet was in desperate need of some bleach or something in fact the all of the bathroom needed a daily cleaning and at a stretch a vacuum around. There is so much more I go could on about especially the breakfast on offer but! This establishment has a 4 star rating but we were very very disappointed throughout our it would have been batter given a 1 star rating.

On Arrival mid evening, following a flight from Edinburgh and no Taxis available at the airport we arrived by an excellent bus service and very helpful driver and passengers. We find to a totally unmanned reception.. Eventually we get someone from the dining room to book us in.Hardly a welcoming experience, basic allocation of room and directions to room. 247. This is further compounded by finding a sink in the bathroom that is badly cracked, probably to a state that it is unhygienic,. Hotels response on bringing this to their notice on return to Edinburgh, (heavy schedule did not permit pursue further at the time) is an apology and offer of a future discount. No chance of us returning to this hotel. They further said that having been brought to their notice it would be attended to. We were convinced that this was not recent damage and even if it were it would have been easily seen and reported by housekeeping staff. Room was otherwise ok but again some penny pinching or staff shortages resulted in room being only cleaned and made up twice in 7 nights. Best Western as a group of course wash there hands of any Involvement as there hotels are individual entities. Surely they have an onus to ensure hotels in there group meet minimum standards. This seems not. We will certainly avoid any such branded hotels in the future. If you are already booked and allocated Room 247 inspect it first.