I travel frequently across the world in my line of work and had the pleasure of staying at the Four Seasons Casablanca a few days ago. My stay was entirely unplanned, having had to move from another hotel just before midnight due to the air conditioning not working in the previous property. My company made contact with Yassine, the DM, who understood my situation and welcomed my transfer. Upon arrival at the Four Seasons, just after midnight, Yassine greeted me at reception, kindly welcoming me, understanding I have already had a difficult night. He asked staff to bring me a food menu as I hadn't eaten and gave me a complimentary upgrade to a junior suite. He very kindly and personally gave me a tour of the property and delivered expert personal service to my needs. Shortly after entering my room, I noticed my room had already been turned down with the finest of detail. I felt very welcomed as a home away from home, ready for bed. Having stayed in over one thousand hotels throughout my adulthood, I can easily say that the bed I slept in was the softest, comfiest beds out of them all. I felt asleep instantly, In the morning I went down for breakfast, assisted by Maryem. She gave me a tour of the breakfast bar and offered me a preferred table. The breakfast was brilliantly cooked in front of me at the omelette station, where the chefs addressed all customers with the high level of service the Four Seasons Hotels are known for. Following breakfast I headed to the spa and met Ouijdame and Ibtissam who toured me through the spa facilities. They were very accommodating and provided excellent service. The spa was very clean, warm and the robes provided are very plush and comfy. I then headed back to my room to collect my case before checking out, just 12 hours after checking in as I had an early flight to catch. At checkout I was assisted by Soumia, again, delivering such high level service, with a smile and genuine kindness. It was a truly pleasurable stay, one that I have already planned to take again. I simply can not describe how wonderful the staff are in this property and while I note some names, I am sure that all of the staff there hold similar values and standards. Working in the hospitality industry, it is very easy for me to find a fault in some way, even if it is a very minor one. I could not find anything wrong with this property and would recommend it to anyone to visit. It is far more than a hotel, it is an experience to allow all guests to relax, destress, recover and rest. I have no doubt that if a small issue arose, staff would manage it professionally and quickly. Thank you to all at Four Seasons Casablanca for such an amazing stay, I will be back again soon.
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