Hotel Novotel a Casablanca

The location was superb! Just few minutes walk from the heart of Casa. Very quiet and clean hotel. The pillow and bed were comfortable. Friendly and helpful staff. Near to tram station and 10 minutes walk to the Old Medina/Souk. Really enjoyed the Breakfast!! Only the wifi, very poor connection. Technical team please look at it. Overall I’m a happy guest. I will definitely come back.

Difficilmente commento in modo negativo gli hotel in cui soggiorno ma questa volta mi tocca farlo. L'hotel è classificato 5 stelle ma spesso sono stata in 4 stelle decisamente migliori. Mio marito è da anni socio all (per anni gold), attualmente silver e quindi molto spesso beneficiamo di upgrade, so benissimo che non si tratta di un automatismo ma mai era successo che ci fosse assegnata una camera al 2 piano (primo piano occupato da camere) e perdipiu' vista tettoia, pensare che l'hotel ha ben 13 piani dedicati agli ospiti. La camera inoltre pur essendo una deluxe non era dotata ne' di ciabatte ne' di accappatoi (dopo aver chiesto 2 volte alla reception me ne hanno fatto avere ben uno!) La colazione è abbastanza varia ma non capisco il senso di lavare il pavimento mentre gli ospiti si stanno servendo al buffet; ho chiesto 2 the, me li hanno portati direttamente in tazza di cui una sbrecciata, niente cucchiaini, su richiesta me ne hanno portato uno. Buona la cena consumata in terrazza al sedicesimo piano anche se la descrizione relativa alla composizione dei piatti è stata un po' confusionaria. La camera era arredata con gusto ed il letto comodissimo. Una particolare nota di merito va al personale che si occupa dei bagagli e del posteggio, sono gentilissimi e disponibili. Mi spiace ma dovessi tornare a Casablanca cambierei hotel.

I travel frequently across the world in my line of work and had the pleasure of staying at the Four Seasons Casablanca a few days ago. My stay was entirely unplanned, having had to move from another hotel just before midnight due to the air conditioning not working in the previous property. My company made contact with Yassine, the DM, who understood my situation and welcomed my transfer. Upon arrival at the Four Seasons, just after midnight, Yassine greeted me at reception, kindly welcoming me, understanding I have already had a difficult night. He asked staff to bring me a food menu as I hadn't eaten and gave me a complimentary upgrade to a junior suite. He very kindly and personally gave me a tour of the property and delivered expert personal service to my needs. Shortly after entering my room, I noticed my room had already been turned down with the finest of detail. I felt very welcomed as a home away from home, ready for bed. Having stayed in over one thousand hotels throughout my adulthood, I can easily say that the bed I slept in was the softest, comfiest beds out of them all. I felt asleep instantly, In the morning I went down for breakfast, assisted by Maryem. She gave me a tour of the breakfast bar and offered me a preferred table. The breakfast was brilliantly cooked in front of me at the omelette station, where the chefs addressed all customers with the high level of service the Four Seasons Hotels are known for. Following breakfast I headed to the spa and met Ouijdame and Ibtissam who toured me through the spa facilities. They were very accommodating and provided excellent service. The spa was very clean, warm and the robes provided are very plush and comfy. I then headed back to my room to collect my case before checking out, just 12 hours after checking in as I had an early flight to catch. At checkout I was assisted by Soumia, again, delivering such high level service, with a smile and genuine kindness. It was a truly pleasurable stay, one that I have already planned to take again. I simply can not describe how wonderful the staff are in this property and while I note some names, I am sure that all of the staff there hold similar values and standards. Working in the hospitality industry, it is very easy for me to find a fault in some way, even if it is a very minor one. I could not find anything wrong with this property and would recommend it to anyone to visit. It is far more than a hotel, it is an experience to allow all guests to relax, destress, recover and rest. I have no doubt that if a small issue arose, staff would manage it professionally and quickly. Thank you to all at Four Seasons Casablanca for such an amazing stay, I will be back again soon.

I taxi sono noti per essere facili da trovare. L'edificio bianco è molto classico. La colazione è buona. La camera è buona. L'aria condizionata è molto buona. L'aria condizionata è migliore di altri hotel.

È stato bello essere vicino a Casablanca. Rimasto qui per 3 giorni e 2 notti, e si è recato a Casablanca e è stato in grado di usarlo senza alcuna inconvenienza. Facilities and transport convenience of this price If you have a cool room, you will not be envious of a 5 star hotel. The price I found for the third time in my trip to Casa is also a good and good hotel! Il personale era molto amichevole e poteva comunicare in inglese e coreano.

“Siamo stati a cenare al ristorante dell'Hotel. Il personale del ristorante ( FatimaZahra ) è stato fantastico. Gli addetti alla sala ristorante sono stati molto disponibili e hanno risposto in modo impeccabile a tutte le nostre richieste. La cucina molto buona e il cibo fresco. Ci torneremo!”.

This hotel is deceptive. The ground floor and lobby is quite nice but the other floors and the rooms are not. The beds were clean and comfortable, the room was decent, and the shower was nice. I did see what looked like a blood stain on the bathroom wall though. The breakfast was good and had eggs, sausage, beans, sweet and other bread and rolls, coffee, hot chocolate, orange juice, chicken, slices, and cheese available. It's located right on a tram line and taxis are going by so the time, yet it's a relatively quiet street. That's the good news, now for the bad. Most of the electrical outlets in the room did not work. The rooms let in all the noise from the hallway and you can hear phones ringing etc. the elevator buttons on each floor don't always work to summon the elevator. There is no safe in the room, and I felt like we needed one. The wifi stopped working often and was quite slow at times. The tap water is not drinkable. The orange juice at the buffet breakfast tasted a bit like Tang. Although cheap, I don't know that it was worth the price.

New hotel. About 15 miles from the airport. Have stayed there twice for our trip (coming and leaving Morocco) Rest of family staying day before their flight out of Casa, (that's how much we liked this place). Staff will bend over backwards for you. Rooms are good size. 2nd stay was in suite b/c it was only room left. Pull out bed was okay but wished mattress was bit thicker. Otherwise, beds are quite comfortable. Recommend having breakfast-outstanding with traditional Morocco foods along with omelettes made to order.. Nice good size pool and gym. Outside of hotel, there isn't much to walk to. Much construction going on, so this will likely change. There is parking under hotel. Very narrow entrance to get into garage and out. If you have small car -no problem, but be careful -it's narrow. Would stay here again.

Arrived late night ,just for one night at start of a tour. Single room had just the one comfortable single bed with good firm mattress. Air con blew out nice warm air and there were clean spare blankets. Rainfall shower appeared to be new so maybe has been upgrades. Quirky ,very Moroccan décor .I have stayed more than once at the sister hotel in Marrakech, this one appears newer all round. Clean. Lift rather slow. Close proximity to the container port and associated transport links.. One can hear the cranes working, the containers clanging ,through the double glazing but I did not find it problematical. I watched it from the balcony in the morning. Breakfast very good selection: Dates, olives, cheeses ,breads, beans ,cucumber etc.