Hotel in zona Kissariat Hay Mohammadi, Casablanca

Best staff ever!! I was walking in the street with my husband and a guy who’s a bartender at the hotel recognized us and showed us around. It was such a nice gesture from him because he really didn’t see to do this but he took the time to stop and show us some of the real places in Casablanca. Aside from the great ppl working there, the hotel was lovely and the beds were extra comfortable. I would go back if I have to stay in Casablanca!

I arrived with 2 other travelers who are apart of Intrepid travel. We arrived by Intrepid shuttle upon arrival at Casablanca airport at 10am. Bags brought up to our rooms - that we were able to access with 15min of our arrival despite official check in scheduled no earlier than 12.30pm. This was perfect as I wanted rest & a shower before joining rest of group at 6pm. Room was clean, bed comfortable and air conditioning worked well (a little noisy but that didn’t affect my stay or sleep!) The hotel itself is like an art gallery with work and craft from local artisans. Breakfast had many options, depending on preference and taste- hot food or continental style was on offer- self serve. The coffee machine with different coffee options worked well. I had a cafe latte and must say it was perfect (I’m quite picky with espresso coffee!) There was also a hot chocolate option too! Lovely albeit brief stay, would recommend. Also, the tiny shop stall across from Odyssee sells various chargers - which was so clutch as I forgot to bring my power adapter!

When I arrived at the hotel I was met at my taxi from the hotel porter, Abdeljalil. He kindly took my baggage and walked with me to reception where Youssef politely and professionally greeted me at reception quickly checked me in and welcomed me to the hotel. I made my way to the room where I have found a clean, well ventilated and modern room with plenty of space for a family, though also an awesome covetable desk that I love the design of. There is a beautiful view from the window over the entire city and many staff members on hand, happily able to provide any assistance needed. While only I have interacted with these two particular staff members, I have seen other guests interact with staff in the bar, restaurant and guest services, where staff appear to take pride and happiness in serving guests to an exceptionally high standard. I also ran in to some other guests who frequently stay at this hotel due to the great experiences in the past. While it is only a four star hotel, compared to the five stars in the city, the hotel is in a beautiful location and having stayed at other five star properties, this hotel actually provides a better level of service over many of the more expensive hotels nearby. The room is great to sleep in and work from, with staff members able to assist guests in obtaining services outside of the hotel with established and trusted partners such as local spas or driving services. For the price paid, I would happily stay here again and recommend it to any other guests. A beautiful hotel, very well managed and perfect for the majority of guest visits.

Più di 3 soggiorni che abbiamo trascorso al centro della città ibis casa. La stanza è pulita con una buona vista sulla medina. Il cibo se è bello soprattutto il menu del cibo marino. Il colazione era anche. La ricezione Mr.badr era davvero utile e sorridente tutto il tempo. L'hotel è situato nel centro della città vicino al basar e alla stazione ferroviaria.

Eccellente. piscine, ambiente molto vivace e accogliente. Personale molto gentile sempre sorridente, ringrazio Ashraf Fulan per il tuo lavoro è stato molto gentile ha spiegato molto bene le cose a me e alla mia famiglia ed è stato sempre disponibile. Aria condizionata in camera ( essenziale) perfettamente funzionante! grande esperienza! ”

La prima stazione di Casablanca ha scelto l'hotel nazionale molto soddisfatto, perché è venuto dall'Egitto, ha bisogno di un buon riposo e di una pasticceria. Facilità: l'hotel è pulito e pulito, la posizione è anche buona Servizio: Molto bene, mi piace molto la colazione cinese. Ci sono riso, piccoli pranzi, il maestro Sichuan è un buon artigianato. A volte sentirai davvero che il proprietario di un ristorante o hotel all'estero è molto buono, strano paese, con una vicinanza speciale, e dare un sacco di senso di sicurezza alla gente che arriva per la prima volta in questo paese.

Ho soggiornato presso l'Hyatt Regency Casablanca con mia moglie. L'hotel è di fronte alla vecchia Medina!! Struttura stupenda, camere molto spaziose, luminose, ben rifinite e insonorizzate. Bella la vista dalle ampie finestre. L'albergo ha una piscina all’aperto, 2 ristoranti, un bar e un centro benessere con sauna, hammam e centro massaggi. La colazione è fantastica. Il servizio è davvero ottimo. Torneremo sicuramente.

Per il cavallo di Dio, l'hotel egiziano è peggio. Questo hotel è buono. Si raccomanda a tutti. Le attrazioni egiziane sono attrazioni civili antiche. Ti desidero buona fortuna, amore e amore.

TLDR: Gaslighting on another level.   I was truly upset with my experience at Suite Hotel Casa Diamond. Our initial check was great, we did not have to wait too much and the hotel arranged the transportation from the airport. The location was good, near trains, but also walkable to many things around the area. Cab ride is not too expensive. The first day we were there, we asked for room service, and they missed an order that we placed, but we let it go because there may have been a communication barrier. We had a pretty good room, the view was great, sunrise was fantastic from that room. The furniture was on the older side, but everything was pretty clean and bathroom was fine. Water pressure was fine. The second day, we had breakfast, which was not bad, had the basic needs, but does not live up to the ”5 star” claim that the hotel makes.   The true disappointment and disbelief came during the second night we stayed there. At around 1015PM or so we started hearing some sort of banging coming from up above. It was not too bad and we made nothing of it and we actually just naturally fell asleep. However, we were woken up around 11PM with excessively loud banging, louder than before, and what sounded like furniture being moved. Of note, we were on the top floor, but there is a rooftop cafe above us (which was closed for the day at that point). I called reception and they apologized and said they would send someone to check up on it.   We waited, but the banging did not stop. The reception called us back and told us they cannot do anything about it, and that it's from another building? They said no one was on the rooftop and no one is doing any construction. This gaslighting was astounding, because as you can see in the video, there's literally banging and sounds like a hammer. Suprisingly, the hammer noise did stop for ~20 minutes or so very randomly. However, it restarted at around 1145PM. At this point, we physically went down to the reception to show them the video. The reception said they are not sure what's going on, but they will send another person to the rooftop to recheck everything. They claim they had nothing to do with the noise, but interestingly enough the noise did stop for a bit.   However, probably around 1AM, the banging returned, sounded like a hammer and we could hear furniture literally being dragged across upstairs. At this point we were too tired and honestly too disappointed at the level of gaslighting and did not feel anyone would even care or listen to us or help us so we just let it go. It's very disappointing because they really did not need to lie to us, they could have apologized, stopped the repairs or whatever was going on and moved on. There was no empathy and no mention of this in the morning either. They claim to be a 5 star hotel but their service was disappointing and they had no need to lie. The only thing that was 5 stars was their gaslighting.

Difficilmente commento in modo negativo gli hotel in cui soggiorno ma questa volta mi tocca farlo. L'hotel è classificato 5 stelle ma spesso sono stata in 4 stelle decisamente migliori. Mio marito è da anni socio all (per anni gold), attualmente silver e quindi molto spesso beneficiamo di upgrade, so benissimo che non si tratta di un automatismo ma mai era successo che ci fosse assegnata una camera al 2 piano (primo piano occupato da camere) e perdipiu' vista tettoia, pensare che l'hotel ha ben 13 piani dedicati agli ospiti. La camera inoltre pur essendo una deluxe non era dotata ne' di ciabatte ne' di accappatoi (dopo aver chiesto 2 volte alla reception me ne hanno fatto avere ben uno!) La colazione è abbastanza varia ma non capisco il senso di lavare il pavimento mentre gli ospiti si stanno servendo al buffet; ho chiesto 2 the, me li hanno portati direttamente in tazza di cui una sbrecciata, niente cucchiaini, su richiesta me ne hanno portato uno. Buona la cena consumata in terrazza al sedicesimo piano anche se la descrizione relativa alla composizione dei piatti è stata un po' confusionaria. La camera era arredata con gusto ed il letto comodissimo. Una particolare nota di merito va al personale che si occupa dei bagagli e del posteggio, sono gentilissimi e disponibili. Mi spiace ma dovessi tornare a Casablanca cambierei hotel.