Extended Stay America Suites - San Diego - Carlsbad Village by the Sea

Ugly and dirty I’m not coming back in there

I love the space in the room and the kitchen area, full fridge, sink, ample counter top area! Only thing was there were no dishes, utensils, pots/pans, coffee pot, shampoo, hair dryer, etc. I would have expected the room to be pre-stocked with everything. It was as though they rented the room last minute, but we made reservations a week in advance. The closet was great, with multi-tiered racks to hang everything. The AC was not cooling the room and the windows would only open about 3 inches, so the room was hot/humid. There were major ants in the bathroom, trailing all the way from the shower to the sink! No food was left there, so not sure why they came. The beds were moderately comfortable, mattress was not as comfortable as some other places. The food options were terrible! Grab & Go could have included so many more portable options: apples, bananas, oranges, yogurt, granola, milk, packaged nuts, etc. the instant oatmeal was not a good brand/type and the packaged muffins were VERY dry. Cheap quality choices. Coffee was only light roast. If only one type was served, medium roast is more common, or offer both light & dark options. Nice that they did have the hot water option for hot chocolate or tea. The customer service at check-in and for gathering our needed towels, dishes, shampoo, etc. was EXCELLENT! We loved Maria! She was so sweet & kind when checking us in, gathered all of our dishes, towels, etc. and was so pleasant to chat with!

Front desk was very nice, unfortunately this was a very dirty room😔! Wiped the floor with a napkin and it was black and dirty with hairs! Our bed sheets were stained! Bathroom had hairs all over the toilet and shower.