Hotel Scalinatella

This hotel seemed perfect for us and we had booked a room, so happy to celebrate our wedding anniversary there. The thing is that communication with them has been the most insulting and terrible we ever had since we travel in 30 years. This is what happened : I sent an email asking for the price of a private boat transfer. I received a quotation of 1400 euros and a few days later they told me that price had increased by 400 euros. I therefore asked them to contact the boat company because this was not very serious to change rates. Then the hotel staff (named Nicolas) sent me a message with explanation marks saying that the difference was so small. I therefore replied that it was not a small difference to me but he was so rude in his tone that I asked him if I should consider to cancel my reservation. And guess what ? His answer was yes do cancel ! So to the management of the hotel and their owners (to whom I will also write) : If that is the way you think hospitality should look like when you charge 1500 euros per night well… you should seriously consider a job change. There are plenty beautiful hotels in Capri who will certainly be happy to welcome new guests and who will not treat them like you do. The good is that I prefer to have experienced this well enough in advance as all the service they tried to give me during the reservation process was terrible : took weeks to get a reply, restaurants recommended did not have any description. It seemed all the way that they just did not care about their guests.

WOW, the amazingly helpful staff and beauty of this hotel was so unexpected! It is a bit of a walk to get to, but they do offer transportation of the luggage which is worth every penny since cars can't drive to the hotel. Check in was easy, we got a free upgraded room, and the room was clean and beautiful! Every person who worked at the resort was friendly and went out of their way to make sure you were taken care of. I'm going to miss the morning Buongiorno's as we made our way up to breakfast! It was the best included breakfast we've had in Europe, where you can order a la carte and have a beautiful view of the island of Capri. There isn't coffee in the room, but you could order it to be delivered by room service for no fee. We were up before room service one morning and called to order, and they automatically delivered the coffee to our room once it was ready without us having to call again (fantastic touch)! Huge shout out to Luigi for the great recommendations to sightsee, eat, and explore all that Capri has to offer! Thank you to everyone including Luigi, Carlos, and Roberto. We can't wait to go back!