Hotel in zona Iziko Old Town House Museum, Città Del Capo

Having travelled extensively and stayed in numerous hotels worldwide, I can confidently state that my recent experience was the worst ever. Despite seeing several negative reviews about their service, I thought they were just occasional lapses. However, I soon discovered that the hotel had a persistent service problem. I had a problem with my reservation and spent two days trying to resolve it, but no one cared. To make matters worse, I was charged ten times the amount I had originally paid for the same room (i.e., $300 instead of $30) without any reasonable explanation. When I questioned this, the staff merely shrugged it off, citing fluctuating prices as the reason. The lady in charge of reservations was extremely rude and disrespectful throughout the ordeal. In addition to the issues with my reservation and the exorbitant charges, the air conditioner was not working properly and made a lot of noise. Furthermore, the fridge in my room made a huge noise, which disturbed my sleep at 2 am (I recorded a video as proof). Moreover, the noise levels in the dormitory were unacceptable all the night! making it impossible to get a good night's sleep. In short, I urge anyone considering staying at this hotel to think twice and look for other options.

Super bel posto per rimanere.🏖️ Se viaggiate con noi, la casa di soggiorno è fantastica, l'ospite è molto amichevole, la colazione è ancora lodevole, fresco e delizioso. La posizione è vicino a Radisson, intorno alla casa di spiaggia, camminare a bordo per tre minuti, e la polizia è buona.

Il soggiorno era brillante .... Non posso lamentarmi di niente ... Amichevole personale e grande servizio dal momento in cui cammini fino al momento in cui lascia ..... La disponibilità del personale che è nelle stanze per aiutarti è grande ... Non che sia mai venuto a questo punto ... Dove doveva contattarli tardi nite ... Servizio brillante che è certamente il mio nuovo punto di uscita da casa.

Posizione 💯 Servizio 💯 Pulizia 💯 Lo spazio nella stanza era limitato. Mio fratello e io saltamo a letto solo per arrivare a 🤦‍♀️Un'altra limitazione è stata la tavola nel ristorante, abbiamo provato a sedere nella zona del bar, ma tutto è quasi caduto su di me perché è instabile e non sicura al fondo della marmellata. Grande concetto, molto pericoloso! In generale, è stato buono per un viaggio veloce e la vista dalle piscine è epica!

We where here in the middle of building renovations with lots of noice from early morning till late afternoon. Dust in our passage to the room. I couldn’t make a proper ZOOM meeting as the noice of drilling and banging of hammers was unpleasant. When I called to ask for info the lady told me that renovations would start end of May!! Now pay the full amount for our room to be part of these renovations. On the website there is NO WARNING ⚠️ about this. Renovations wil continue until end of 2023 as confirmed by front manager this afternoon.

This is a very nice (new) hotel close to the downtown and Waterfront area. A twenty minute walk to either location (not an easy walk) - they do have canal water taxi service available to take you to the waterfront. Definitely worth the experience. The breakfast service is delightful but can get crowded at times due to their catering of large tour groups. Rooms are nice, AC unit works very well, showers hot, tv selection extensive, and service awesome. Recommend for those looking for a very nice hotel at a reasonable rate. One downfall to the hotel / location is that is bucks up to the container / shipping area so when vessels come in you will hear a lot of container unloading noise at night. Ask for an ”even” numbered room so you are on the opposite side and you get a view of Table Mountain

Very nice modern and luxurious decor, proactive and welcoming staff. Rooms are quite cosy, would recommended for couples or solo/business travellers. The bar and restaurant services delicious and decadent food. Location is very central and close to everything, but would receive recommend vehicle access, as there are not many things in walkable distance. Has a great night life scene, is popular amongst very hip club hoppers and social scene.

I had an absolutely terrible experience at this hostel, from check-in to check-out. The rooms are dirty, and messy, power outlets so loose one can't put the plugin in, the shower has barely warm water; the rooftop terrace that they brag about online has just very uncomfortable picnic tables, which make it impossible to hang out there for longer than few hours; the kitchen has cockroaches; staff is rude, slow and irresponsible - never sent me the extra blanket I requested since the room was so cold; if you are a girl staying in the dorm, know that they going to check in drunk man with no luggage at the middle of the night, making you feel insecure; wifi doesn't work properly in the room. Plus, I had an absolutely terrible check in experience, waiting for over 7h for my room. I arrived at the hostel at 6:30 am and was greeted by the night staff, who got my documents, and confirmed my booking but informed check-in was just 3pm but would check if my room could be ready right after check-out time. I asked to leave my luggage in the reception (which is a service that it said to be included) so I could go explore, and the night staff said it wasn't safe, therefore, I was condemned to sit at the reception and wait. At 7am, there was a shift change and 3 new receptionists came. These receptionists saw me sitting at the (very uncomfortable chairs at the) reception but did not communicate with me - they were too busy scrolling on their social media, looking at their phones the whole time. Check-out was at 10am and I saw all guests leaving and waited as, in theory, soon my room would be ready. At 11:30, I finally walked to the receptionist to discover they had no idea who I was - how come someone is sitting at their reception for 5h and they just don't think who could that be is beyond my understanding. The lady informed me she would talk to housekeeping to get my room ready as soon as possible. That took another 2 hours; When I talked to the housekeeping, they had no idea that I was waiting for the room. The staff has no communication at all among themselves. Naturally, a hotel has a minimum guaranteed check-in time (which was 3pm), but every hotel I have been to around the world, when they have a guest that arrives earlier and is waiting at the reception, have the courtesy to try to get the room ready as soon as check-outs are done, putting a priority on that room for housekeeping. In total, I waited for 7 hours after an overnight flight that I was extremely tired and just wasted half of my first day in CT due to the hotel irresponsibility, disorganization and neglect.

Venendo in Sudafrica per la prima volta mi confortò di rimanere in un hotel conosciuto. Usavamo la navetta aeroportuale. Un allenatore accompagnò il nostro conducente. C'era una miscela con il numero di persone, quindi non c'era abbastanza spazio nella macchina per tutti. Il treno è rimasto all'aeroporto (che sarà poi preso) mentre il conducente ci ha portati all'hotel. Così sacrificioso e bello! Ci sono state goduto la decorazione dell'hotel e l'atmosfera rilassata che le divano offerte nel ristorante. Abbiamo soggiornato in una suite fantastica, e il personale era molto amichevole e disposto a aiutare con qualsiasi cosa.