Grand City Hotel Cancun

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I liked the room itself it was small and simple and had what I needed there is a cute bar down the street that I hung out at one night but it's across the street from the hospital and not exactly the greatest of neighborhoods. The tour buses don't come to this hotel so you either have to get an Uber or figure out how to walk to the nearest pick up spot. For my quick stay this was fine but if I was staying longer than two or three days I would definitely find somewhere more accommodating, closer to restaurants and transportation. I didn't have that much interaction with the staff but they were friendly, useful and spoke English.

It’s a hidden gem. My daughter and I truly enjoyed our stay it was nice and quiet.

Decided to stay an extra night in Cancun and this small hotel was perfect! Centrally located, facilities were great! Staff was friendly and accommodating. Bar next door was a lot of fun and had live entertainment. Only downside was alcohol is not allowed in the pool area.

Great Friendly Staff, Pool, Clean ROOM Hotel, Good Breakfast.

This place, have a very good ubication, is front Cruz Roja and all is very near, was under renovation, the price is good according to the stay, only one guy did not have the expected attitude, the rest of the staff did, one day we run out of hot water.

The rooms were spacious, the property look good with the exception that they are under construction and fail to mention it. The bed sheets were not changed every day and the cleaning person just limit to pick up the big stuff and make the beds. The staff was very polite, friendly and very helpful.

At the time we booked we were excited about the pool. Once we arrived we saw MAJOR construction to the surrounding area of the pool as well as the room areas. So there was no pool access. It was some banging noises during the night. We were given the option of a refund but that was literally the only hotel in that area so we stayed. The room was very nice. Staff was really great. I adore boutique hotels. I would stay here again just to experience the pool area and the locals. Those things are very important to me.

When checking in we were told NO alcohol allowed on the premises. Not even in our room. The bar next to the pool in the photos, was gone. Replaced by a vending machine. The first day we were woken by demolition work happening in a nearby room. This hotel is being remodelled. No one notified us or warned us. We are on vacation and the whole week was noisy, distuptive and unrelaxing. Day 1 - a 2 inch centipede came up the shower drain during a shower. Day 2 - one of the construction workers walked into our room unannounced. Just opened the door and walked in. Apologozed and left. Day 3 - water shut off for over an hour in thr afternoon. Wifi in room kept dropping. In the evening some guests were drinking and smoking next to the pool. The rules seem to change depending on the staff on duty. Day 4 - Electricity shut off for 2hrs in the evening, for 4 to 6pm. Was given 5 min notice. Wifi dropped all night. TV only works with wifi so it took down the TV. Day 5 - woke up to more demolition. Check out was smooth. Some staff were very nice and accomodating. Others were quiet and never spoke to us beyond the odd nod hello. Location is great for walking around and exploring DT Cancun. Bar next door is loud at night but tolerable from our room. Pool was ok. Amenities were severly lacking. Maybe after they remodel it will be nicer but I REALLY dont appreciate not be warned of the construction. This really effected our vacation.