Hotel con piscina a Cambridge

No bed for third person made up, called receptionist I was told someone will come and do it, this was at 19:00 no one ever came, even after following up over the phone. I spent night sleeping without bedding, on plain sofa bed without a single pillow. Terrible experience and poor service. Not enough towels, just for one person & again after calling reception- I was told that they ran out of towels!!! This was enough for my family to bare after whole day of travel, especially the room booked was Executive one. So expected to be up to highest standard and service to be over the top, this isn’t the case. Cleanliness is very poor - see pictures. Dust everywhere and this wasn’t one day worth. After asking for partial refund due to poor service, I was given a silly look and smile, advised to sent email online. Do not bother going there.

La Casa dei colleghi viene da nessuna parte, perché c'è una tonnellata di costruzione che va avanti, ma non lasciate che stupido, perché l'ingresso è intorno a poche giri a sinistra e poi colpiti la ricezione. Stephanie si è preso cura di noi immediatamente. La nostra stanza era in preparazione e abbiamo avuto una piccola morsa al caffè vicino alla porta principale. Ali, dall'Uzbekistan, ci ha preso cura. Grande atteggiamento, servizio e parlava molto bene. La stanza era molto confortevole e il letto era enorme. La camera da bagno era molto pulita e tutto lavorava con un pulsante e un tornino di chiusura. Grande sistema igienico. Piscina, stanza a vapore e sauna erano anche eccellenti, più la palestra era molto decente. Il giorno dopo, per colazione, Pam, Dolly, Dada, ecc. ci ha trattato molto bene e la varietà di cibo era ampia. Quando abbiamo controllato, Ashutosh ha reso l'esperienza senza problemi. Ci ha chiamati per prendere un'auto e portarci indietro alla stazione di treno, mentre siamo tornati a Londra, dopo cena la notte prima a The Ivy (anche molto buono). Se si va a Cambridge, resta in questo hotel. Molto consigliato, Debs e Dave

La stanza di 24 m2 è molto affollata a causa dello specchio sulla porta. Non sembra 24 metri quadrati. La decorazione del bagno è carina, ma non è pratica. L'hotel è molto più costoso e la colazione è abbastanza soddisfacente. È costoso a 18 sterline. In breve, non ci tornerò. Il punto di forza dell'hotel è che è vicino al fiume. Il bar nella hall è ben arredato. Se ti piacciono i bar, puoi provarlo, io sento che non è adatto per portare i bambini.Sembra un hotel a tema a quattro stelle.Sconsigliato!

L'unico hotel che visita ancora nel viaggio, il rapporto prezzo di questo hotel è davvero unico.Naturalmente, visita il suo ristorante, la colazione e la cena sono risolti qui, delizioso!

where do I start! the room we had was ok but very tired and in need of refurb, we were cold but reception gave us a portable heater, the bathroom was clean except for very dirty grout between tiles especially around the toilet, window blind was broken but useable. The spa pool is tired and cold, the sauna and steam room were good. We booked for an hours massage, my wife went in on time but I was 45 minutes delayed due to no staff. My massage lasted 45 minutes but was ok. We had the Serail mud treatment the next day which should have lasted 40 minutes but it was less than 30 minutes and hardly any steam. The room works on a timer so maybe the timer needs resetting. When I complained we were offer a day pass to the pass to take at another time. The wheel restaurant was ok but with a very limited menu, we booked with one night dinner included which was a choice of three starters, mains & sweet, to upgrade to the Á la carte menu was £30 extra per person which I thought was a little expensive, although a little cold the food was ok. Breakfast was not too bad the full English was not hot and the poached eggs were very watery. We had breakfast booked for each morning of our stay but, it was on the last day we had problems, the waitress asked if we had booked even though our room was on the list, she informed me she had many people booked but not enough space, I was abrupt and informed her the back of house problems are not mine so please seat us, it's not good when staff are telling you they have messed up, I did apologise to her when we left as I did get a little short. On checking out I asked the reception manager if I could speak with the duty manager, i was told they had nobody on site, i asked if they could call them so I could complain, reception told me if I complained she would be Kicked out so at this point I was rather annoyed and let her know, I was then spoken to by the Housekeeping manager and I must say she was the most professional person I had spoken to there, well done to that lady, listened to my complaint and apologised. Thank you Quy Mill for spoiling my 41 year anniversary of the day my wife and I first went out.....

We went for spa usage and facilities and was disappointed to find out swimming pool and spa were closed on Saturday @ 7pm. We then went around 8am on sunday only for one third of the swimming pool being closed for a few children’s swim class. The pool was already pretty small and it wasn’t as calm or relaxing any more as children were splashing etc. it’s a shame but I think the hotel needs to really allow longer hours for people to enjoy a more relaxed time in swimming pool for longer hours.