Hotel vicini a Galt a Cambridge

Il mio soggiorno in questo hotel mi è stato davvero piacevole. Il posto era pulito, e la camera da letto, lavanderia e le foglie erano senza spot. Il personale del desk front era professionale e cortese. Raccomando davvero questo hotel *********

L'hotel è in una posizione decente, molte opzioni alimentari intorno. La stanza era standard, pulita, il letto era buono.. aveva una microonde e frigorifero. Il colazione era buono per qualcosa di veloce da mangiare, i bambini amavano le waffle di cioccolato. L’unica domanda che avevo era con la signora anziana al divano, e ho cercato di controllare un’ora prima, perché mia moglie non si sentiva bene, e lei ha indicato che non erano disponibili camere, e lei era nel suo ufficio e dietro una barriera di vetro. Anche quando le ho detto che avevo un disturbo auditivo, non è venuta a vedermi al vetro. La stessa donna era al checkout, avevamo chiesto un checkout alle 12:00, mentre eravamo in un torneo di hockey e il nostro gioco non era fino alle 4:00. Lei disse bene, ma le ragazze continuavano a baciarci sulla nostra porta e ci chiesero di andarsene, quando abbiamo chiamato il desk, lei ha cambiato idea e ha detto che dovremmo uscire alle 11. Ho controllato la prenotazione per la notte successiva e l'hotel era vuoto. Non ci dica una cosa e faccia un'altra, davvero? Ho appena trovato che ha messo un gusto amargo nella bocca dal momento che siamo arrivati fino al momento che abbiamo lasciato.

Nonostante un sorriso notevolissimo, la sera ero li', una vista eccellente di questo dalla finestra della mia stanza, alcune veramente lussuose mutandine e biancheria sul letto, e un'esperienza di televisore premium, Il mio piacere del soggiorno è stato ostacolato dalla posizione meno ottima. Non ho capito quanto fosse lontano nelle periferie, e non ho nemmeno potuto arrivare al LCBO a causa di quanto pedoni-inamici fosse la zona! Anche se il mio soggiorno era prepagato ..., quando li ho chiamati, erano amichevoli e utili e hanno corretto questo errore.

We hard a large group and this was the perfect hotel. Room are well appointed with Kitchen items (dishwasher with a pod, dish soap, containers, pots, pans, strainer, cutting board etc. Bathrooms have pumps for S&C, hand soap, cream and body wash. Beds are comfortable. Breakfast was great lots to choose from (Eggs, hashbrowns, waffles, bagels, bread, yogurt, bananas, apples, cereal, oatmeal... you will find something you like. They even have a great little store. I've never seen a hotel have so much selection like this. Was perfect when you we were running late for a game and you need Gatorade and some snacks. Pool was clean and nice, would like a hot tub but that's just me being picky. Even with a packed hotel.. it didn't feel like it. I've stayed at over 5 hotels in this area and hands down this is the best. It has everything and more. Paying a small bit extra was so very worth it.

***** WORST CUSTOMER SERVICE EVER ***** I have now witnessed the most incompetent guest service at a hotel ever. My background is Hotels. I worked at Claridges one of the most prestigious five star hotels in London England with Gordon Ramsey as our executive chef. I also worked as the head concierge at The Rimrock Resort Hotel in Banff as some examples. We were trained properly to go above and beyond a guests expectations. Upon arrival we waited over two and a half hours to get checked in as we were the only ones there at the time. Unfortunately due to the horrible management of this property they left a new team member on the front desk that had only been working there for a week. (complete failure on their part) He was absolutely lost and even said while he was dealing with me that he was going to have a heart attack or commit suicide after his shift. He was so flustered trying to get any kind of help from management on the phone. Finally the night auditor showed up and was able to check-in the backlog of guests sitting around the lobby. We had a confirmed booking for 2 Queens beds and upon our arrival into our room it was a king and sofa bed. I went back down to the lobby and they said that they would deal with it in the morning as the manager would get back to me about the room and our experience the night before. (I'd also just had back surgery 5 weeks prior) Our rate for the two Queens was 169 per night. After a Week (not the next day as promised) I finally received a call from the hotel operations manager Nalini Cackryanathen about my experience. She explained I would also not qualify for the 169 as we had a king bed and would have to pay 229 instead? ***? WE BOOKED AND HAD CONFIRMED TWO QUEEN BEDS with a confirmation number. In the end they offered a free night voucher to the hotel - NO CHANCE WE WILL GO BACK EVEN FOR FREE. I asked for the owners email so I could explain what is going on in his hotel and they refused saying he's not hands on and isn't really interested in the daily operations of his property? 🤯 I guess it comes from the top down!

Il parcheggio è stato facile e economico (circa 15 dollari per 24 ore). L'hotel è aperto al centro di Kitchener, quindi la posizione è grande. Il personale al di fuori del desk era molto amichevole ed efficiente. Abbiamo ricevuto anche un bel servizio tramite testo prima dell'arrivo. L'equipaggio di pulizia era anche gentile e utile. Ci siamo fermati in una King Suite. La stanza era ben isolata/quieta. Il tetto alto ha consentito un grande flusso d'aria nella stanza, così è stato facile rendere la temperatura della stanza comoda. Il letto era anche di alta qualità e molto comodo. Era spazioso con belle decorazioni. Siamo stati lieti di scoprire che per il servizio in camera c'era una possibilità di chiedere solo i ”essenti”, come caffè, asciugamani, ecc.. Seriamente, ogni hotel dovrebbe avere questa opzione sulla carta della porta!! In generale, abbiamo goduto molto dell'esperienza e rimarremo qui in futuro. Molto consigliato!

È stato bello stare lì. Il personale era bello, e la stanza era abbastanza pulita. Mi piacerebbe stare di nuovo!

My family had a very pleasant stay at this place last night. Upon receiving check in confirmation by text, we were surprised by a free upgrade from a standard room to a standard + den room. It’s perfect for our family of 3. We love the unit and its decor, it was spacious and clean. Best part: it’s equipped with everything from TV, fridge to small oven, dishwasher, even has washer and dryer! Much more convenient for family stay in comparison to other traditional hotel! Paid for private parking which was underground, it’s perfect since we arrived on the night of a snowstorm and had to leave early 6:30am next day for a sport meet. Had a small issue upon arrival as we couldn’t get room to open with the key app. Property management Varun got it fixed remotely within minutes. We recommend this place and our family would definitely stay here again when visiting Waterloo!

Mi è piaciuto molto il mio soggiorno in questo hotel con servizi adeguati!

I am surprised by the decent reviews this hotel gets. I have stayed at many Four Points hotels before and they are usually a very lovely stay. This hotel has been the worst stay I’ve had in a long time. I did not make use of the facilities, such as the pool, but shuttle was not available, neither was the continental breakfast. Immediately upon checking in and getting to my room, I went straight back down to the front desk to ask for disinfecting wipes for common surfaces in my room. The doors, particularly the bathroom door, was visibly dirty, the bathroom surfaces (if they had been wiped) looked like they were wiped with a dirty cloth. The walls had not been wiped down and had questionable dirty spots on them, as well as hair. There was hair in my shower. The switch for the light beside my bed hadn’t been wiped and the lights themselves were visible dusty. Cupboards were dirty. USB charging port did not work and the fridge did not keep my bottle of water cold. If it wasn’t 1am I would have asked for a different room. Front reception staff did not offer to remedy the situation and were very mildly apologetic. During Covid times, if they are clearly not wiping visibly dirty high touch surfaces, what other protocols are they not following? This was my first trip home in two years and it was for a family emergency. I had high expectations for safety standards. At check out early the next morning; after not being able to get a complimentary breakfast, as per my booking, I voiced how disappointed I was with the cleanliness of my room, and staff told me that since I had booked through a third party they could not offer a price adjustment but if I wanted to order a breakfast from their restaurant there was 10 minutes left to do so.. after I had checked out and was about to be picked up. Based on the cleanliness of my room, I would not be interested in ordering anything from their restaurant. Disappointing stay/service. I would not recommend this hotel unless you don’t care and just need a bed to sleep in.