We booked this property at least 1-2 weeks ago. We had an outing in a other town close by and Cambridge came up as a place to stay. We drove into the parking lot at about 7 pm to check in and there was approximately 8 vehicles in the front parking lot. The parking lot and the maintenance of the outside kind of told me what the inside might be like, unkept. We walked in and there was a strong stale smell in the lobby, very musty. The ceiling tiles were missing and the floors were dirty, and this was just in the lobby. We turned to the checkin counter and there was no one waiting there to greet us, which is a first for me. Every hotel I’ve stayed at EVER has had someone there. There was a bell there so myself and my husband began ringing it, about 10 mins later a gentleman and lady came down the hall carrying towels. The gentleman came around to the counter, never said hello never said sorry for your wait, just said ‘do you have a reservation?’ And my husband said yes. He then told us that they were overbooked and he tried calling like 20 people because of overbooking so he didn’t have a room for us. The whole situation was horrible to have to find another hotel that late in the evening, but I’m kind of glad it didn’t work out because I believe the hotel rooms would have been as unsatisfactory as the parking lot, lobby, and hotel service. So just wanted others to know about this experience to help any decisions.
Traduci