Nurul Fareeha
5 dicembre 2023
IMPORTANT - This resort is catered to Koreans and 90% of the guest are Koreans. Signs are in English, Vietnamese and Korean and everything is clearly meant for the Korean customers, from the transport service to town at 10am, 3pm and 9pm (Korean time 12pm 5pm and 11pm) to the breakfast spread which is heavy on pork and only 2 dish of chicken and beef. If you are fine with not being the main target customer, this place is okay. Otherwise, go elsewhere.
Service was excellent, very attentive and customer focus, but slightly lack in attention to detail. For example, bringing pho noodles to our table at breakfast but not bringing chopsticks and spoon. Otherwise, it was excellent service, 4.5/5 stars.
Location was great, nice view, nice atmosphere, 20 mins from airport. 5/5 can't get better.
Resort policy is horrible. No outside food allowed, kitchen close by 9.30, so if you are hungry at night, you can't even order Grab food. In room water is only 2 bottles, you're expected to buy more water if you need more, tap water is not drinkable. Turn down service only offer you chocolate or biscuits but no extra water. Restaurant don't offer free still water, you have to buy that as well. Water is a basic human right, they actually try to monetize this. 1/5 hotel policy, utter failure of a resort.
Room layout - We got cliff villa, but unfortunately for us, we got the last room at the edge of the cliff villa area. So that means unlike other cliff villa, our swimming pool is to the sides instead of the front of the building. Ferns and other plants are growing so when you are lying down on the bed or on the beach chair or in the swimming pool, all you see is plants, not the fantastic sea view. If you get room 512, you are getting a 'Plant Villa', not a cliff villa, because all you will see are plants, ask for room change because other villa get great view of the sea instead of plants. 1/5 rating, totalling not worth it for room 512 no matter how much they try to convince you that the villa has better view. (Yes, but only if you stand up. Not sure what kind of holiday people are having if they are suppose to stand up all the time).
Overall stay 3/5 star. Service is 5 star, but everything else feel like 4 star hotel that's pretending to be 5 star. Policy need to be more guest friendly.
Traduci