51 Recensioni
Cali Marriott Hotel
Cali|0.66km dal HOUSE MUSEUM OF THE CITY HERNÁN MARTÍNEZ Satizabal
We had a lot of expectations since we were staying at a Marriott Hotel, but the experience was very disappointing. Both of my husband and I are Colombians. Cali is my husband’s hometown and we went in a leisure trip for a few days with our 9 month old baby. Everything went well the first couple of days, then all went downhill. I called the spa to book a massage and right after providing the available times, she told me the price in USD which I found odd since I’m in Colombia and she could tell by my accent that I’m local. Mind you, $180 usd for a relaxing massage at an exchange rate of $4600 COP (the official exchange rate was $4200 COP that day) I found it extremely expensive and decided not to take it. The next day I tried to order room service, because my baby was taking his nap and called a few times - no answer - called the lobby to see if they could transfer the call and nada. So at the end had to wake up my baby and go downstairs to have breakfast in one of the restaurants. Went to the lobby and told the front desk (Sebastian) the situation. By the time we went back to the room it was already time to check out, so we packed and left the room on time. We got into the elevator and - oh surprise - we got stuck! We were trapped in the elevator with our luggage and a 9 month old baby FOR AN HOUR. After many “please remain calm” when they finally open the elevator the only thing we heard was “let me help you with the stroller” … what? No apologies at all! (I’m not saying it was their fault) but they could’ve opened the elevator way sooner. It was a matter of grabbing the keys and open the doors with the keys, there was no rocket science there. Finally it was time to check out but little did we know what we were going to find out in that bill. They had the audacity to charge breakfast TWICE for our baby. The baby who only takes a few bites from our own food had to pay $260.000 COP. Never heard something more ridiculous in my life. I’m not sure if all this bad service had to do with the fact that we were on the “friends and family” rate. I really hope not. Good customer service has to be at the same level for all guests. They don’t realize all those things hurt the Marriott brand, or they just don’t care. Anyway, I just hope management takes all this into consideration and change it for the future because at least for us, this was the first and last time staying in that hotel. 
Eccellente
54 Recensioni