Spent 5 nights here and was very pleased. Staff were, without exception, pleasant, friendly, helpful and welcoming. Room was spacious and well-equipped. Restaurant/bar served good range of food and drinks. Reasonably priced and tasty. One thing which puzzled me was that, having paid for breakfast in advance, I was left to serve myself from the drinks and buffet area. I had no problem whatsoever in doing so. However, over the course of several breakfasts, I noticed that a few other guests were served by the waiting staff. It was not clear why this was. The hotel has pleasant decor and good facilities, including pool and gym. However, it is slightly puzzling why it is called Holiday Inn:Calgary Airport, as it is not in close proximity to the airport in the manner one would usually expect. Which leads me to the only problem I have with this hotel; its shuttle bus. The IHG app indicated that a shuttle bus was available. Indeed, it provided information as to where the buses were to be found - with information relating to both international and domestic terminals. I went to the appointed place and waited and waited. No shuttle bus appeared. I was really keen to get to the hotel as I had arrived on an early morning flight from the U.S. Finally, after an hour, I called the hotel and spoke to someone who said he would transfer me to reception. The connection then dropped. At the same time, a driver from another hotel group informed me that one had to order the Holiday Inn shuttle. I telephoned again and, this time, was told that the shuttle bus would make its way to the airport to collect me. Which it did. By that time, I'd been standing outside the arrivals area for well over an hour. When I got to the hotel, reception staff told me that the requirement of ordering use of the shuttle in advance had been in place for about four years. That being the case, why for goodness sake doesn't the app, the website or the email one receives in advance of a stay tell people that! It was frustrating to the point of annoyance and really out of step with all other customer service/relations. I had the interesting experience of the hotel being evacuated one evening due to a fire alarm (found to be false). Staff seemed to handle the matter competently. It's reassuring that a Fire Station is very close by - much closer than the airport and the firefighters didn't have to wait for, or order, a shuttle bus.
Molto buono
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