Hotel in zona Cairns City Center, Cairns

La piscina di lago Novotel è la ragione per cui l'abbiamo prenotato. I miei figli l'abbiamo amato, e in generale è stato un ottimo alloggio.

The service was helpful and efficient particularly Paul. The bedroom 100 was an inner one with no window as such. But there was a window to a wall with 2 plants hanging down. It was a perfect place to sleep a bit like a cave in a way perfect just to sleep. As far as I could see there was only one elevator coming and going also to the roof bar. So there was a wait here. Stairs would have been preferred. The restaurant was fine too on the top floor with excellent views. Location excellent with close proximity to the lagoon for swimming and of course the esplanade.

TThe hotel boasts fantastic amenities. I’m particularly fond of the bed and pillows; I’d love to stay here indefinitely. The customer service is equally impressive. I’m grateful for the recommendations from Matthew and Peter regarding activities in Cairns.

I would recommend this hotel to everyone. Although the room design is old style(not renovated one), the room is clean and the sea view is amazing. Great location especially to the meet up point of skydive and diving. Just 5 mins walk. ****** is just nearby so you don’t need to worry the night activities. Staff are friendly and helpful. I enjoy the stay a lot.

I stayed here twice - the first time, an ordinary room, the 2nd time, I thought maybe the Horizon Club might be a higher level. Before I say anything, I may choose to stay again for the location! This property is not 'Shangri-LA' as you would expect - the windows are all dirty which is disappointing for 'Marina View' rooms... The Horizon lounge furniture is closer to school lunch hall style, and the dinner - well, I don't eat in food halls with sausage rolls and spring rolls. We ate in the main street which was AWESOME!. The ping pong table is bent, bats are without surface, and the air hockey machine without pucks.. Basically a 'cashing in on the brand' experience...

Stayed 4+1 nights here. Very bad experiences in the end: my wife’s jacket was lost inside the wardrobe, I had to take taxi from airport to the front desk seeking assistance and told them to urgently help as my flight boarding is half hour later. They shared the room had been occupied by new guests and if there is anything left by us the cleaner should have found it. I said I am in a high rush and why not you staff just escort me to go to the room and take a look. They said they need seek internal approvals and when the senior officer came out, she repeated the same words. All of them simply ignored that I was in rush and blindly asked me to be patient, and then they worked in an over-patient way by keeping me at the front desk area without any certainty. Finally I realized going to miss the air flight and had to leave. Half way back to airport they called my wife saying that they have found the jacket and that I am the wrong party who didn’t patiently wait for them to slowly slowly take their time. What a joke! Isn’t said by them that new guests have moved in and if there is anything left by us they should have found it? So now how did they find it out? And, I am the wrong party? I am supposed to wait for them to take time and miss air flight? What a lousy team! They should have worked as officials in a third-class country, who are good at killing time, twisting words and blaming others, rather than in the front line of a reputable hotel.

Esperienza fantastica. Molto bella proprietà. Molto personale.Abbiamo prenotato la nostra esperienza di riva con loro. Divertirci davvero. Personale utile. Adorava i loro apprezzamenti dolci di cioccolato dolci. Aggiornarono la nostra stanza per una stanza di vista sugli oceani.

L'appartamento è piuttosto nuovo. La posizione è il più grande vantaggio. Verde vicino alla stazione di autobus e ristoranti. L'intero blocco di appartamenti 1/2 dormitorio sono accanto al “hotel”. I processi di check-in e check-out erano rapidi senza problemi. Durante il mio soggiorno ho trovato alcuni problemi quotidiani che dovevo risolvere. Tuttavia, come il personale della ricezione ha detto che l'appartamento è gestito dall'hotel, non è servito esattamente come le camere dell'hotel. Preferirei avere una serie di fogli informativi che raccontano alcune soluzioni di base. Non è stato pulito ogni giorno. Abbiamo avuto i servizi di pulizia per la 4a e 8a mattina. Devo chiedere di riempire come asciugamani puliti, carta da bagno, sacchetti di rubinetto, tavole di lavaggio, devo anche vuotare la rubinetto o il bagaglio di cibo.  La cosa più deludente è che qualcuno ha il cibo in camera e li ha gettati vicino alla mia porta ogni giorno, perché la temperatura è calda e l'odore che profuma è stato scioccato.

This hotels wins the first place among other hotels on our Cairns trip! Brand new with mazing staff who are always there to make your stay perfect. The hotel has four pools in this nice courtyard area facing the beach, so you can swim with the view. Yet, the pools are not crowded at all. Family pool doesn’t look like, yet it is shallow with sand, little fountains and everyone seemed to have fun in there. Rooms are spacious and the beds are super comfy. Balconies are made for outdoor use with furniture and even night light. The view is worth the price!

Great staff! We dropped our passport on the Uber and the Uber driver asked for $100 to return it to us. When the concierge saw that, she rushed towards us and reprimanded the driver and insisted that he return us the money. The receptionist almost got into a fight with the driver for us and managed to force the driver to return us our passport and the money and we were so grateful for that! It was our first day in Cairns and she helped turn our day around. Kudos to Pilar and Charlotte for helping us that day! Very convenient location with short walk to the reef terminal and lots of bars and restaurants nearby with a great night life right here at the hotel. Good view of the sea from the hotel too.