Recensioni su Mantra Trilogy

Risposta dalla struttura: Dear Peter,Thank you for your feedback. We regret to hear that your room did not meet our usual standards of cleanliness and maintenance. Your comments are valued and will be taken into consideration as we strive to enhance our guest experience.Kind Regards, Emil GanGeneral ManagerMantra Trilogy Cairns

Risposta dalla struttura: Dear Vilimaina, Thank you for your kind review.We hope to welcome you back soon Kind Regards, Emil GanGeneral ManagerMantra Trilogy Cairn

Risposta dalla struttura: Thank you for taking the time to share your feedback with us. I want to extend my sincerest apologies for the disappointing experience you had during your recent stay with us. It's truly disheartening to hear that we fell short of meeting your expectations, especially in terms of room readiness and cleanliness.Please rest assured that your concerns have been shared with our housekeeping team and front desk. We understand the importance of timely room preparation and ensuring a pristine environment for our guests, and we are committed to addressing these issues to prevent recurrence.We strive to provide a seamless and enjoyable experience for all our guests, and it's evident that we missed the mark in your case. Your feedback is invaluable to us as it helps us identify areas for improvement and work towards delivering the high standards of service that we are known for.Should your travels bring you back to Cairns, we would welcome the opportunity to regain your trust and provide you with the exceptional stay you deserve.Warm regardsEmil GanGeneral Manager

Risposta dalla struttura: Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Guest Relations

Risposta dalla struttura: Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Guest Relations

Risposta dalla struttura: Thank you for bringing your concerns to our attention. I'm truly sorry to hear about the presence of ants in your room and the condition of the furniture during your stay. This is certainly not the experience we aim to provide for our guests, and I apologize for any inconvenience this may have caused you.Please know that we take issues like this very seriously, and I have immediately alerted our housekeeping and maintenance teams to address the ants and inspect the furniture in the room you occupied. We will take the necessary steps to ensure that these issues are resolved promptly to prevent any future occurrences.Warm Regards, Emil GanGeneral Manager

Risposta dalla struttura: Thank you for bringing your concerns to our attention. I'm truly sorry to hear about the presence of ants in your room and the condition of the furniture during your stay. This is certainly not the experience we aim to provide for our guests, and I apologize for any inconvenience this may have caused you.Please know that we take issues like this very seriously, and I have immediately alerted our housekeeping and maintenance teams to address the ants and inspect the furniture in the room you occupied. We will take the necessary steps to ensure that these issues are resolved promptly to prevent any future occurrences.Warm Regards, Emil GanGeneral Manager